Experienced Customer Success Associate for Student Loan Borrowers – Remote Full-Time Contractor Opportunity with arenaflex

Introduction to arenaflex arenaflex is on a mission to empower the 45 million Americans burdened by student debt, providing smart, algorithm-based recommendations to save money. By combining policy expertise and innovative technology, arenaflex serves student loan borrowers across the country. Our founding team, with years of experience in public policy, law, consumer finance, and engineering, is dedicated to tackling one of the greatest challenges of our generation. As a Certified B Corporation®, we are committed to helping all borrowers improve their financial health through better repayment strategies. With the support of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, we are poised to make a significant impact. About the Role As a member of our Borrower Success Team at arenaflex, you will play a vital role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you will quickly become an expert in the student loan landscape, serving as the first point of contact for our users. This remote, full-time, contractor role offers the opportunity to work with a dynamic team for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. Key Responsibilities Understanding arenaflex's product offerings and how they address borrowers' needs, ensuring a deep knowledge of our services and their benefits. Engaging with borrowers via email and live chat, providing exceptional customer support and resolving queries in a timely and professional manner. Reviewing and submitting applications for federal loan programs, ensuring accuracy and attention to detail in all submissions. Proactively suggesting and implementing ideas and automations that can help scale the team, driving efficiency and innovation in our processes. Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings, ensuring that our services meet the evolving needs of our borrowers. Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission, contributing to the development of strategies and initiatives that drive success. Recommended Experience and Qualifications We are seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. A strong passion for applying talents in a fast-paced startup environment to tackle a major social issue is essential. During the interview process, we will be evaluating key qualities in your experience and potential, including: Detail-oriented: The ability to understand and communicate complex program requirements, manage internal systems and processes, and maintain accuracy in all aspects of work. Fast learner: Demonstrated experience in quickly mastering new skills and knowledge areas, with a willingness to adapt to changing circumstances and priorities. Clear communicator: The ability to field questions from borrowers with empathy, tact, and clarity, providing exceptional customer support and resolving queries in a timely and professional manner. Excellent teammate: A collaborative approach, with the ability to support teammates, clearly communicate capacity and expectations, and contribute to a positive and inclusive team culture. Essential Skills and Competencies To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote team environment. Strong problem-solving and analytical skills are also essential, with the ability to think critically and creatively in resolving complex issues. Additionally, you will need to be highly organized and able to manage multiple priorities and deadlines, with a strong attention to detail and a commitment to delivering high-quality results. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members, providing opportunities for professional development and career advancement. As a member of our Borrower Success Team, you will have the opportunity to develop a deep understanding of the student loan landscape, with comprehensive training and support to ensure your success. You will also be part of a dynamic and innovative team, with the opportunity to contribute to the development of new features and services that make a real difference in the lives of our borrowers. Work Environment and Company Culture arenaflex is proud to be a mission-driven company with an inclusive culture, built on a set of values that our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe in creating a positive and supportive work environment, with a strong focus on teamwork, collaboration, and open communication. Our team is passionate about making a difference, and we are committed to creating a culture that is engaging, challenging, and rewarding for all team members. Compensation, Perks, and Benefits As a remote, full-time, contractor with arenaflex, you will be eligible for a competitive compensation package, with opportunities for professional development and career advancement. You will also have access to a range of perks and benefits, including comprehensive training and support, flexible working arrangements, and a dynamic and innovative work environment. We are committed to creating a positive and supportive work environment, with a strong focus on teamwork, collaboration, and open communication. Conclusion If you are passionate about making a difference in the lives of student loan borrowers, and are looking for a challenging and rewarding role with a dynamic and innovative team, we encourage you to apply for this exciting opportunity with arenaflex. As a Customer Success Associate, you will play a vital role in helping us achieve our mission, and will have the opportunity to develop a deep understanding of the student loan landscape, with comprehensive training and support to ensure your success. Join us to help fix the system and make a real difference in the lives of our borrowers. Apply for this job