**Experienced Customer Success Associate (FT Contractor, Remote) – Join blithequark in Revolutionizing Student Loan Repayment**

At blithequark, we're on a mission to empower the 45 million Americans burdened by student debt to save money through smart, algorithm-based recommendations. Our innovative approach combines policy expertise and cutting-edge technology to serve student loan borrowers across the country. As a Certified B Corporation, we're committed to helping all borrowers improve their financial health through better repayment strategies. With the support of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, we're poised to tackle one of the greatest challenges of our generation. **A Brief Introduction to blithequark** blithequark is a pioneering company that's redefining the student loan landscape. Our founding team draws on years of experience in public policy, law, consumer finance, and engineering to create a platform that's both effective and user-friendly. By leveraging our expertise and innovative technology, we're helping borrowers navigate the complex world of student loan repayment and achieve financial stability. **Your Role at blithequark** As a Customer Success Associate on our Borrower Success Team, you'll play a critical role in helping student loan borrowers achieve their financial goals. You'll work directly with borrowers to understand their needs, provide personalized support, and help them enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll become an expert in the student loan landscape and serve as the first point of contact for our users. **Job Responsibilities** As a Customer Success Associate, your responsibilities may include: * Understanding blithequark's product offerings and how they address borrowers' needs * Engaging with borrowers via email and live chat to provide personalized support and guidance * Reviewing and submitting applications for federal loan programs to help borrowers access the resources they need * Proactively suggesting and implementing ideas and automations that can help scale the team and improve borrower outcomes * Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings that meet the evolving needs of our borrowers * Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission **Reporting Structure** This position will report to the Head of Borrower Success, who will provide guidance, support, and feedback to help you excel in your role. **Recommended Experience** We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time. **Key Qualities** During the interview process, we'll be evaluating these key qualities in your experience and potential: * **Detail oriented**: You can understand and communicate complex program requirements; you can capably manage internal systems and processes * **Fast learner**: You have demonstrated experience in quickly mastering new skills and knowledge areas * **Clear communicator**: You can field questions from borrowers with empathy, tact, and clarity * **Excellent teammate**: You collaborate with and support your teammates; you clearly communicate capacity and expectations **Our Values** We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that these values are essential to creating a positive and productive work environment, and we're committed to living them out in everything we do. **Why Join blithequark?** At blithequark, you'll have the opportunity to work on a critical social issue, collaborate with a talented team of professionals, and contribute to a company that's making a real difference in people's lives. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. **How to Apply** If you're passionate about helping borrowers achieve financial stability and want to join a team that's dedicated to making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience. **Compensation and Benefits** We offer a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to supporting our employees' well-being and success. We're proud to offer a range of benefits, including health insurance, retirement savings, and paid time off, to help our employees thrive in their personal and professional lives. **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We believe that a diverse and inclusive team is essential to driving innovation and achieving our mission, and we're dedicated to fostering a culture that values empathy, diversity, growth, determination, humility, and fun. **Career Growth Opportunities** We're committed to helping our employees grow and develop in their careers, and we offer a range of opportunities for professional development and advancement. Whether you're interested in taking on new challenges, developing new skills, or pursuing new opportunities, we're committed to supporting your growth and success. **Conclusion** At blithequark, we're passionate about helping borrowers achieve financial stability and making a positive impact in the world. We're seeking talented and dedicated teammates who share our vision and values, and we invite you to join our team as a Customer Success Associate. If you're ready to make a difference and join a company that's changing the world, we encourage you to apply today. Apply for this job