**Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)**

Are you passionate about making a difference in the lives of millions of Americans burdened by student debt? Do you have a knack for delivering exceptional customer experiences and a drive to tackle complex social issues? If so, we invite you to join blithequark, a Certified B Corporation dedicated to revolutionizing the student loan landscape through innovative technology and policy expertise. **About blithequark** blithequark is on a mission to empower 45 million Americans to save money and achieve financial health through smart, algorithm-based recommendations. Our founding team, comprising experts in public policy, law, consumer finance, and engineering, has come together to tackle one of the greatest challenges of our generation. With a Series A funding and backing from world-class investors, we're poised to make a significant impact in the lives of student loan borrowers across the country. **Your Role** As a Customer Success Associate on our Borrower Success Team, you'll play a vital role in helping student loan borrowers navigate our tools and enroll in federal forgiveness and repayment programs. With comprehensive training and hands-on experience, you'll become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. **Key Responsibilities** * Understand blithequark's product offerings and how they address borrowers' needs * Engage with borrowers via email and live chat, providing empathetic and clear communication * Review and submit applications for federal loan programs, ensuring accuracy and efficiency * Proactively suggest and implement ideas and automations to scale the team and improve processes * Collaborate with the Borrower Success Team to achieve team and company growth goals, aligning with our social mission * Bring user feedback to life with the product, design, and engineering teams to create new features and offerings **Recommended Experience** We're seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. Passion for applying talents in a fast-paced startup environment to tackle a major social issue is a must. **Essential Qualities** During the interview process, we'll be evaluating the following key qualities in your experience and potential: * **Detail-oriented**: You can understand and communicate complex program requirements, manage internal systems and processes with ease * **Fast learner**: You have demonstrated experience in quickly mastering new skills and knowledge areas, adapting to changing priorities * **Clear communicator**: You can field questions from borrowers with empathy, tact, and clarity, ensuring seamless communication * **Excellent teammate**: You collaborate with and support your teammates, clearly communicating capacity and expectations **Values** We're proud to be a mission-driven company with an inclusive culture. Our values – empathy, diversity, growth, determination, humility, and fun – guide our actions and decisions every day. We believe that by working together, we can create a better future for student loan borrowers and make a lasting impact on the world. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills. As a Customer Success Associate, you'll have access to: * Comprehensive training and onboarding program * Ongoing coaching and feedback from experienced team members * Opportunities to collaborate with cross-functional teams, including product, design, and engineering * Professional development opportunities, including workshops, conferences, and online courses * A dynamic and supportive work environment that fosters growth, creativity, and innovation **Work Environment and Company Culture** As a remote contractor, you'll have the flexibility to work from anywhere, while still being part of a vibrant and inclusive team. Our company culture is built on empathy, diversity, and a passion for making a difference. We believe in: * **Empathy**: We put ourselves in our borrowers' shoes, understanding their challenges and needs * **Diversity**: We celebrate our differences, fostering an inclusive and welcoming environment * **Growth**: We're committed to learning, growing, and developing our skills and expertise * **Determination**: We're driven by a shared purpose, working together to achieve our mission * **Humility**: We're humble, recognizing that we're part of a larger community, working towards a common goal * **Fun**: We believe that work should be enjoyable, celebrating our successes and learning from our failures **Compensation, Perks, and Benefits** As a contractor, you'll receive a competitive hourly rate, commensurate with your experience and qualifications. You'll also have access to: * **Flexible work arrangements**: Work from anywhere, at any time, as long as you meet your performance goals * **Professional development opportunities**: Invest in your growth and development, with access to training, coaching, and mentorship * **Collaborative and supportive team**: Join a dynamic and inclusive team, working together to achieve our mission * **Opportunities for advancement**: Grow with us, with opportunities for permanent hiring or career advancement within the company **Conclusion** If you're passionate about making a difference in the lives of student loan borrowers, we invite you to join blithequark. As a Customer Success Associate, you'll play a vital role in helping us achieve our mission, while growing your skills and expertise in a dynamic and supportive environment. Apply now to join our team and help us fix the system! Apply for this job