Experienced Customer Success Engineer – Healthcare Technology and Data Exchange Expert

Welcome to blithequark: Revolutionizing Healthcare through Innovative Technology At blithequark, we are driven by a passion to transform the healthcare landscape by providing seamless and secure health information exchange. Our mission is to empower healthcare organizations with actionable patient data, supporting a wide range of clinical use cases and improving outcomes nationwide. Founded on the principles of innovation and collaboration, blithequark has established itself as a leader in the health IT industry, working closely with prominent companies in value-based care and digital health. As a pioneer in healthcare technology, blithequark is one of the five original organizations approved as a Qualified Health Information Network (QHIN) and the only QHIN to also be designated as a Qualified Health Information Organization (QHIO). This distinction underscores our commitment to delivering high-quality, reliable, and secure health information exchange solutions. Join Our Team as a Customer Success Engineer We are seeking an exceptional Customer Success Engineer to join our team, playing a vital role in delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support. If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we invite you to apply for this exciting opportunity. Key Responsibilities: Customer Engagement: Collaborate with the sales team during the pre-sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs, ensuring a seamless transition into the implementation phase. Implementation: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions, and providing technical support to resolve any issues that may arise. Technical Support: Offer expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other healthcare-related data exchange protocols, ensuring minimal downtime and optimal system performance. Customer Training: Conduct comprehensive technical training sessions for customers, enabling them to effectively use our products and optimize their workflows, and providing ongoing support to ensure customer satisfaction and success. Project Coordination: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience, ensuring that all projects are completed on time, within budget, and to the required quality standards. Product Feedback: Gather and communicate customer feedback to the development teams, helping shape future product enhancements and ensuring that our solutions continue to meet the evolving needs of our customers. Essential Qualifications: 5+ years of experience working in healthcare IT, customer success, or a related role, with a deep understanding of healthcare data exchange protocols and standards. Experience working with RESTful and/or SOAP APIs to integrate and automate workflows, with a strong foundation in software development principles and practices. Knowledge of Internet Security protocols and implementations, including TLS, mutual TLS, OAuth, IPSEC, and SFTP, with a focus on ensuring the security and integrity of healthcare data. Experience with Project Management, with the ability to coordinate multiple projects and priorities in a fast-paced environment, and to manage competing demands and tight deadlines. Strong knowledge of healthcare data standards, including HL7 v2, FHIR, IHE, and CDA, with the ability to apply this knowledge to real-world problems and scenarios. Experience with Mirth (or other integration engines) is a plus, with a willingness to learn and adapt to new technologies and systems. Proven ability to work with both technical and non-technical stakeholders, with excellent communication and interpersonal skills to build trust and rapport with customers. Ability to manage multiple projects and priorities in a fast-paced environment, with a problem-solving mindset and a focus on delivering customer value. Preferred Qualifications: Experience working in a customer-facing role, with a strong understanding of customer needs and expectations, and a passion for delivering exceptional customer experiences. Knowledge of cloud-based technologies and platforms, with experience working with AWS, Azure, or Google Cloud, and a willingness to learn and adapt to new technologies and systems. Experience with agile development methodologies, with a focus on continuous improvement and delivery, and a willingness to embrace new ideas and approaches. Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify trends and patterns, and to develop creative solutions to real-world problems. Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders, and to build trust and rapport with customers. Skills and Competencies: Technical Skills: Proficiency in healthcare data exchange protocols and standards, including HL7 v2, FHIR, IHE, and CDA, with experience working with RESTful and/or SOAP APIs, and knowledge of Internet Security protocols and implementations. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical stakeholders, and to build trust and rapport with customers. Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify trends and patterns, and to develop creative solutions to real-world problems. Collaboration and Teamwork: Ability to work collaboratively with cross-functional teams, including sales, product, and engineering, to deliver a seamless customer experience, and to build strong relationships with customers and stakeholders. Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement, professional development, and continuous learning. As a Customer Success Engineer, you will have the opportunity to work with a talented team of professionals, to develop your skills and expertise, and to contribute to the development of innovative healthcare technology solutions. Work Environment and Company Culture: blithequark is a dynamic and innovative company, with a strong focus on collaboration, creativity, and customer satisfaction. Our company culture is built on the values of integrity, respect, and excellence, with a commitment to delivering high-quality products and services that meet the evolving needs of our customers. As a remote-first company, we offer a flexible and supportive work environment, with opportunities for professional development, continuous learning, and career growth. Compensation, Perks, and Benefits: blithequark offers a competitive compensation package, with a base salary range of $122,000 to $145,000, based on experience and geography. We also offer a range of perks and benefits, including: New hire stock option grant 401(k) plan with discretionary annual matching Medical, dental, and vision insurance Short-, long-term disability, life insurance, and mental health & wellness support Unlimited PTO plus 12 Holidays Paid parental leave (up to 12 weeks) Monthly stipend for phone and internet Stipend for home office equipment (we provide the laptop) Annual learning & development reimbursement Conclusion: If you are a motivated and experienced Customer Success Engineer, with a passion for healthcare technology and a commitment to delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. At blithequark, we are dedicated to transforming the healthcare landscape, and we are looking for talented professionals to join our team. Apply now to take the first step in your career journey with blithequark. Our goal is to be a diverse workforce that is representative, at all job levels, as we know the more inclusive we are, the better our product will be. blithequark is an equal opportunity employer, and applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, or any protected category prohibited by local, state or federal laws. Apply for this job