**Experienced Customer Success Executive – Insurance Industry Solutions**

**Job Summary:** Join arenaflex, a global leader in intelligent insurance software solutions, as an Experienced Customer Success Executive. As a key member of our team, you will be responsible for advising and supporting our customers, offering solutions and tactics to help achieve their business goals while increasing their awareness of arenaflex products and services. You will develop strategic plans that align with customers' priorities, emphasizing tools and services that can improve efficiency, streamline processes, or increase profits. With a strong focus on customer satisfaction and revenue growth, you will be responsible for penetrating existing accounts and supporting the entire arenaflex portfolio. **About arenaflex:** arenaflex is a global leader in intelligent insurance software solutions. With our robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers' compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. arenaflex boasts a longtime global presence, serving over 600 customers in more than 30 countries with our innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, arenaflex is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. **What You'll Do:** As an Experienced Customer Success Executive at arenaflex, you will be responsible for: * Working closely with all other arenaflex departments, especially delivery and support, to ensure high degrees of customer satisfaction and referenceability. * Growing sales and profitability through proactive management of assigned customers' relationships by selling solutions (products or services) into your assigned existing accounts, responsible for identifying opportunities and bringing them to closure. * Managing the client portfolio, retaining and growing client revenue, to achieve annual growth. * Developing customers' account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishing a clear action plan for success. * Developing and expanding the depth and breadth of the customer relationships. * Enhancing customer relationships through extensive knowledge of the operations, people, business, personal, and face-to-face interactions enabling a strategic, relationship-based value-added solutions. * Serving as a trusted advisor with key accounts, customer stakeholders, and executive sponsors to develop a true partnership relationship. * Ensuring overall customer success and satisfaction with arenaflex products and services. * Building relationships based on good rapport with both customers and internal project teams. * Supporting marketing in customer activities like press releases, market speaking opportunities, and other collaborations. **Requirements:** * 10+ years of relevant working experience with at least five (5) years as a Customer Success Executive. * Experience and knowledge of core software solutions, with a focus on the insurance industry. * Experience interacting with customer C-Levels, key business executives, and stakeholders, and developing good, long-lasting rapport with them (client references will be required). * Experience with "solutioning" and identifying new opportunities from listening to customer business needs. * Experience closing multi-million enterprise-wide software and services solution deals. * A successful track record of revenue and profit growth as an Account Manager in a software company. * A history of successfully working through the entire sales lifecycle, including negotiations and deal closing. * Strong verbal, written, and presentation skills. * Ability to serve as a trusted liaison between the customer and our business units. * Willingness to regularly travel nationally as required. **Work Environment and Company Culture:** arenaflex is dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. arenaflex is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Career Growth Opportunities and Learning Benefits:** arenaflex offers a range of career growth opportunities and learning benefits, including: * Professional development and training programs to enhance your skills and knowledge. * Opportunities to work on high-profile projects and collaborate with cross-functional teams. * A dynamic and supportive work environment that encourages innovation and creativity. * A competitive compensation and benefits package, including health insurance, retirement plans, and paid time off. * A comprehensive onboarding program to ensure a smooth transition into your new role. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation and benefits package, including: * A base salary and bonus structure that reflects your experience and performance. * Comprehensive health insurance, including medical, dental, and vision coverage. * Retirement plans, including a 401(k) or equivalent. * Paid time off, including vacation days, sick leave, and holidays. * A comprehensive onboarding program to ensure a smooth transition into your new role. **How to Apply:** If you are a motivated and experienced Customer Success Executive looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture where every individual is valued and can thrive. Apply for this job