**Experienced Customer Success Manager – Americas Region at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Success Manager to join our Americas region team. As a key member of our Customer Success team, you will play a critical role in driving customer satisfaction, retention, and growth. **About blithequark** blithequark empowers employers to break geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. Our mission is to revolutionize the industry and become a generational company. With a full-range people management tool, employee benefits like health insurance, and financial benefits, we enable clients to hire anyone from anywhere with one click. Our platform is trusted by Fortune 500 companies and the best startups worldwide, including Microsoft, Mastercard, and TransferGo. **The Role** As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto the blithequark platform and then be their point of contact for any future needs. Your primary goal will be to build long-lasting relationships with clients, becoming their trusted advisor on global employment. **Key Responsibilities:** * Manage a portfolio of customers with full ownership of onboarding them onto the blithequark platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress. * Form long-lasting relationships with clients, becoming their trusted advisor on global employment. * Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date. * Input into CS team improvements and projects. * Provide feedback on the blithequark platform from clients to our Product team for consideration for future product roadmap. * Keep up to date with Product releases so you are a platform expert. * Keep clients updated on new blithequark platform features and enhancements. * Proactively manage any account or service issues relating to blithequark services, providing action plans to resolve problems quickly and efficiently. **What You'll Need:** * At least 3 years of experience in Account Management or Customer Success related roles, ideally in a SaaS platform business. * At least 2 years of experience working in global HR, Payroll or Global Mobility. * Excellent English communication skills. * Clear communication and strategic thinking, as we’re working with many people from all over the world, it’s essential for us to communicate, quickly adapt and relay information in different ways. * Time Management. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance. * Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done. * Independence and autonomy: as we work, we’re naturally independent. As much as we’re connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution. * Empathy: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences. * Motivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Someone who is driven to win will be very successful in the role of a Senior Account Executive. **Why Work at blithequark?** * Startup environment. You have a voice and can influence and grow rapidly. * Build Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision. * Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers. * Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory. * Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further. **What We Offer:** * Competitive compensation package. * Top-of-the-range work equipment. * 100% remote work. * PTO regulated by local statutory. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and tools. * Flexible working hours and work-life balance. **How to Apply:** If you're a motivated and customer-focused professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunities Employer:** blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an affirmative action employer. We are dedicated to creating a workplace culture that values and respects the contributions of all employees, regardless of their background, culture, or identity. Apply for this job