Experienced Customer Success Manager for Mid-Market Accounts – Strategic Relationship Building and Customer Growth Expert

Welcome to arenaflex: Where Customer Success Meets Innovation At arenaflex, we're passionate about building a team of exceptional Customer Success Managers who share our vision of delivering unparalleled customer experiences. As we continue to grow our customer base exponentially, we're seeking a talented and strategic Senior Customer Success Manager to join our ranks. Our Customer Success team is dedicated to supporting a diverse range of customers throughout their entire sales lifecycle, ensuring they achieve their goals and scale effortlessly through impactful engagements. About Our Customer Success Team Our team's obsession is understanding each customer's unique business needs, building lasting partnerships, and driving business and technical value. We're committed to making customer success a company-wide imperative, fostering a culture that puts customers first. As a Customer Success Manager at arenaflex, you'll be responsible for making mid-market customers (businesses with 250-1,000 employees) in your portfolio successful, leveraging your expertise to transform and optimize their customer experiences. Who You Are You're a passionate and experienced Customer Success Manager with a proven track record of driving customer growth and success. You thrive in a fast-paced, scale-up environment, where innovation and collaboration are essential. You're empathetic, enthusiastic, and willing to take risks, always looking for ways to up the game of the Customer Success team. As a customer-focused leader, you're an independent critical decision-maker and strategic thinker who can navigate complex customer relationships with ease. Key Responsibilities Develop and drive Customer Success Programs for your portfolio of customers, focusing on retention and growth Provide overall value and relationship management to your portfolio of customers, demonstrating expertise and leadership Understand the broader business perspective and make decisions that align with customer goals and arenaflex's business priorities Surface and share new, insightful analyses and recommendations across the Customer Success team and product team Provide strategic guidance to help customers grow, aligning arenaflex with their business priorities Build distinctive insights and compelling ROI across all client types, conducting customer health-checks and reviewing customer health scores Monitor and identify adoption, maturity, and growth trends to inform customer and business strategy Manage renewals and identify new expansion opportunities within accounts, collaborating with cross-functional teams to ensure customer success Make recommendations and influence important operating issues/decisions for the broader team, streamlining work and innovating key processes Essential Qualifications 3+ years of experience managing complex enterprise and mid-market accounts, preferably in a Security, SaaS, or MSP-based organization Proven ability to identify and solve complex problems, with experience managing around 50 mid-market accounts Experience negotiating renewals and working through commercials, with confidence in setting and delivering upon ambitious metrics Understanding of SaaS business models and their relationship to Customer Success, with the ability to learn and persuasively articulate arenaflex's value proposition to client senior executive teams Quick to learn new trends, programs, and software, with patience and positivity in a growing and changing scale-up environment Preferred Qualifications Experience working at a security or technology company or relevant consultancy, with a strong understanding of the industry and its trends Ability to travel up to 20% (post-COVID), with a willingness to adapt to changing circumstances and priorities Experience with customer success platforms and tools, with the ability to leverage technology to drive customer growth and success Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to providing our team members with opportunities for growth and development. You'll have access to subsidies for professional accreditation, an annual taxable spending account for wellness, and a collaborative and innovative work environment that encourages creativity and innovation. With growing operations internationally, there are plenty of opportunities for lateral and upward advancement, and we're strong believers in continuing education and providing the resources you need to continue learning. Our Culture and Values We celebrate diversity, operating with mutual respect and consideration in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger, and we encourage you to apply even if you don't meet every qualification. Our idea-rich environment welcomes creative and sometimes unconventional perspectives, and we're committed to building a culture that puts customers first. Total Rewards and Benefits We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes comprehensive health benefits, a flexible vacation plan, and attractive compensation plans to ensure we hire, keep, and reward team members. We're committed to providing a welcoming, respectful, and thorough interview process, and we look forward to the opportunity to work together to build a more inclusive future. How to Apply If you're a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you and explore how you can contribute to the success of our customers and the growth of arenaflex. At arenaflex, we're passionate about protecting our customers 24/7/365, and we extend this conviction to job seekers. During the application and interview process, we'll communicate with you from one of our corporate email addresses, never from a public email address. We strive to provide a welcoming and respectful interview process, giving you ample opportunity to spend time with our hiring manager, recruiter, and future colleagues face-to-face or using video conference technology. Apply for this job