Experienced Customer Success Manager for North America-Based Clients – Driving Adoption and Growth through Exceptional Customer Experience

Welcome to arenaflex: A Leading Tech Company Revolutionizing Customer Service arenaflex is a fast-growing tech company founded by experienced international talents, dedicated to creating a frictionless customer experience for individual users and helping entrepreneurs worldwide grow their businesses. Our top-rated online platform is designed to empower small and medium businesses to deliver outstanding customer service, leveraging the power of AI-driven tools. By joining arenaflex, you will become an integral part of a dynamic team that is shaping the future of customer experience and making a significant impact on thousands of companies and millions of their users. About Us At arenaflex, we pride ourselves on being one of the world's leading AI customer service solutions, with a goal to become the number one solution globally. Our achievements include being ranked among the Top 50 AI and Customer Service Products in G2's Best Software Awards 2024, with a rating of 4.7/5 in both Shopify and G2. Our innovative Tidio AI feature, Lyro, answers up to 70% of customers' questions in seconds, even on our free plan, revolutionizing the way businesses interact with their customers. With our widget being viewed by 350 million unique users every month, which is 4% of the global population, we are committed to driving growth and adoption for our B2B customers located in North America. Job Overview: Customer Success Manager As a Customer Success Manager at arenaflex, you will play a crucial role in driving adoption and growth for our North America-based clients. You will be responsible for building strong relationships with our top clients, identifying their needs, and deploying tailored solutions to ensure their success. Your expertise will be essential in conducting video training, showcasing new features, and driving best practices to maximize the value our clients derive from our platform. If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Build and maintain strong relationships with our top clients in North America Serve US-based clients with availability for video calls in the PDT zone (9 AM to 5 PM) Identify client needs and develop tailored solutions to address them Conduct video training and showcase new features to drive adoption and best practices Drive growth and expansion by identifying opportunities for upselling and cross-selling Oversee a large book of business and influence retention, expansion, and churn rates Create automation and flows within our success software to support your efforts Report on activities and results, providing strategic feedback to internal stakeholders Develop impactful emails and outreach campaigns for your book of business Requirements and Qualifications To be successful in this role, you should have: Ability to cover the PDT zone (9 AM to 5 PM) from Monday to Friday English proficiency at C2 level or equivalent At least 2 years of previous professional experience in a SaaS customer success role Proven ability to build mutually beneficial relationships with clients Great understanding of how to use and teach others to use software Experience with customer success or sales tools (Gainsight, Totango, ChurnZero, Salesforce, Hubspot) A good understanding of industry-standard KPIs (churn rate, retention rate, net dollar retention) A good understanding of customer experience tools and the industry What We Offer At arenaflex, we are committed to providing our employees with a supportive and dynamic work environment that fosters growth and development. We offer: A chance to work with one of the top products in the customer experience industry Opportunities to work with an experienced and international team that continually shares knowledge and tests new solutions Great development opportunities, including company-supported courses and conferences Flexible contract forms, including B2B or contract of employment Remote-first work with flexible hours and 26 days off guaranteed per year Possibility to work 100% remotely or book a Regus coworking space in your city Individual work tools, including MacBook Pro, Dell screen, and JBL headphones Sport and wellness benefits or their financial equivalent Mental well-being program, including individual therapy sessions and resources for employees Free access to one of the most popular e-book/audiobook services Regular integration events, including company-wide meetings and team events Diversity and Inclusion arenaflex is committed to playing fair and treating all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Our recruitment and selection process is based solely on individual merit and qualifications directly related to professional competence. How to Apply If you are a motivated and results-driven professional looking to join a dynamic team and make a significant impact on the customer experience industry, please apply for this exciting opportunity. Our application process includes: Video call with a recruiter to discuss the position and our team A recruitment assignment to assess your skills and experience Interview with the Hiring Manager and recruiter Offer and onboarding process Conclusion Joining arenaflex as a Customer Success Manager is an exciting opportunity to drive growth and adoption for our North America-based clients and make a significant impact on the customer experience industry. With our commitment to diversity and inclusion, flexible work arrangements, and opportunities for growth and development, we believe that arenaflex is the perfect place for you to thrive. Don't hesitate to apply and become a part of our dynamic team! Apply for this job