**Experienced Customer Success Operations Specialist – Empowering Customer Success and Growth at blithequark**

Are you a highly motivated and organized individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we encourage you to apply for the Customer Success Operations Specialist role at blithequark. As a key member of our Customer Success team, you will play a critical role in supporting our customers' success and growth, while also driving operational efficiency and innovation within our organization. **About blithequark** blithequark is a leading provider of mobile technology solutions that empower frontline teams to deliver success in the enterprise. Our field execution platform serves as a digital assistant for frontline teams, guiding daily tasks, streamlining data collection, facilitating real-time communication, and providing leaders with real-time intelligence to drive faster actions and better decisions. With a strong focus on innovation, customer success, and employee satisfaction, blithequark is an exciting and dynamic place to work. **Key Responsibilities:** As a Customer Success Operations Specialist at blithequark, you will be responsible for: * Supporting the efforts of our Customer Success Managers and Account Managers in various administrative tasks, while providing onboarding consultations and proactive assistance to our smaller customers portfolio. * Playing a critical role in our Essentials onboarding and management, using our tech-touch approach to guide new customers through the product functionality and how best to apply it to their business. * Providing managed services to customers either directly or via the CS Operations team to augment the customer's role in the administration and management of their platform solutions. * Supporting our Customer Success Team and Account Management with ongoing maintenance and customer data initiatives. * Joining internal team and customer calls to discuss solution maintenance and solution administration challenges. * Consistently communicating our value and demonstrating blithequark products' ROI for our customers throughout their lifecycle. * Being responsible for customer renewals, ensuring continued success and alignment between our solutions and the customer's evolving needs. * Working with the customer and internal teams to simplify, standardize, document, and potentially automate tasks and processes to improve efficiencies around platform administration. **Requirements:** To be successful in this role, you will need: * 2-3 years of experience in a customer-facing role or customer operations type role within a software or technology company. * Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner. * Strong problem-solving skills, with the ability to think critically and creatively. * Proficiency in Microsoft Excel and other productivity tools. * A passion for problem-solving and innovation, with a focus on making processes more efficient for customers and field teams. * Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * A strong customer-centric approach, with a focus on delivering exceptional customer experiences. **Who We Are Looking For:** We are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer experiences. If you are: * A quick learner with a strong desire to grow and develop your skills. * A team player who is comfortable working collaboratively with others. * A creative problem-solver who is not afraid to think outside the box. * A customer-centric individual who is passionate about delivering exceptional customer experiences. * A flexible and adaptable individual who is comfortable working in a fast-paced environment. **What We Offer:** As a Customer Success Operations Specialist at blithequark, you will have the opportunity to work with a talented and dynamic team, while also enjoying a range of benefits and perks, including: * A competitive salary and benefits package. * Opportunities for career growth and development. * A flexible and remote-friendly work environment. * A range of training and development opportunities. * A fun and dynamic work culture. * A chance to work with a leading provider of mobile technology solutions. **How to Apply:** If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Customer Success Operations Specialist role at blithequark. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Additional Information:** At blithequark, we are committed to building a diverse and inclusive workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. If you are interested in this role but do not meet every single requirement, we encourage you to apply anyway. We are dedicated to building a workplace that is inclusive and welcoming to all, and we believe that diverse perspectives and experiences are essential to our success. **About blithequark** blithequark powers the world's 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. blithequark activates and connects teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. The blithequark field execution platform serves as a digital assistant for frontline teams by guiding daily tasks, streamlining data collection, facilitating real-time communication, and providing leaders with real-time intelligence to drive faster actions and better decisions. **Our Solutions:** blithequark offers a range of solutions that empower frontline teams to deliver success in the enterprise. Our solutions include: * FORM OpX: A mobile workflow solution that empowers teams to improve operational compliance by digitizing audits and inspections. * GoSpotCheck by blithequark: A mobile solution that combines dynamic task management, industry-leading image recognition, photo reporting, field team communications, and advanced reporting – all within one easy-to-use platform. **Who We Are:** We are innovators, partners, problem-solvers, and flexible individuals who are passionate about delivering exceptional customer experiences. We believe in a "Work Your Way" Employment Policy, which allows employees to work remotely and flexibly. We are committed to building a diverse and inclusive workplace, and we welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job