**Experienced Customer Success Representative – Behavioral Health Software Support**

At arenaflex, we're revolutionizing the way mental health professionals manage their practices with our cutting-edge Practice Management and Electronic Health Records (EHR) software. As a national leader in behavioral health software, we're passionate about empowering clinicians to provide the best possible care to their patients. We're seeking an experienced and professional Customer Success Representative to join our growing team of talented individuals who thrive on collaboration and innovation. **About arenaflex** arenaflex is a dynamic and forward-thinking company that's at the forefront of innovation in the behavioral health industry. Our software-as-a-service (SaaS) solution seamlessly integrates patient scheduling, medical records, billing, and electronic claims to make it easier for mental health professionals to manage their practices. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends. Our team is passionate about making a difference in the lives of mental health professionals and their patients. We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we're shaping the future of behavioral health software and making it easier for clinicians to provide the best possible care to their patients. **Position Description** arenaflex is seeking an experienced and professional Customer Success Representative to join our team of dedicated software support representatives. As a Customer Success Representative at arenaflex, you will play a critical role in helping our prospective and current customers manage their arenaflex accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the arenaflex software. This is an exciting, fast-paced opportunity that involves daily interaction with customers as well as the entire arenaflex business team. Our growing team is located remotely and on-site in Horsham, PA. **Responsibilities** As a Customer Success Representative at arenaflex, your responsibilities will include: * **Technical and Business Software Training**: Train customers on how to properly navigate and use the arenaflex software, educate customers about core software features, and help answer complex questions and support calls about specific arenaflex functions. * **Inbound Call and Email Support**: Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers, and patient appointment schedulers. * **Customer Support Documentation**: Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications. * **Be Accurate and Maintain High Standards**: Maintain high standards, attention to detail, accuracy, and completeness. * **Become Knowledgeable**: Maintain strong knowledge and a thorough understanding of arenaflex features and value adds. **Requirements** To be successful in this role, you will need: * **5+ years of experience working in customer service**: You will have a proven track record of providing exceptional customer service in a fast-paced environment. * **2+ years of experience working in a high-volume call center or phone support role**: You will have experience handling a high volume of support requests and providing assistance to customers in a timely and effective manner. * **2+ years of experience working remotely**: You will be comfortable working in a remote environment and have experience communicating effectively with team members and customers remotely. * **Experience with multichannel customer support / help desk software**: You will have experience using multichannel customer support / help desk software applications to manage support requests and provide assistance to customers. * **Excellent computer and technical problem-solving skills**: You will have strong computer skills and be able to troubleshoot technical issues and provide solutions to customers. * **Excellent verbal and written communication skills**: You will be able to communicate effectively with customers and team members in a clear and concise manner. * **Ability to exercise composure when operating under stressful situations**: You will be able to remain calm and composed in high-pressure situations and provide assistance to customers in a timely and effective manner. * **Excellent time management skills**: You will be able to prioritize tasks and manage your time effectively to meet deadlines and provide assistance to customers. * **Team player that carries their weight, has a willingness to grow and strives for excellence**: You will be a team player who is willing to learn and grow with the company and strives for excellence in all aspects of your work. * **Interest in working in an entrepreneurial, small to mid-sized business environment**: You will be interested in working in a dynamic and fast-paced environment where no two days are the same. **Benefits** arenaflex offers a competitive salary of $50,000/year, as well as a range of benefits to support your career growth and well-being. These include: * **Competitive salary**: $50,000/year * **Over time opportunities available**: You will have the opportunity to earn overtime pay for working beyond your regular hours. * **Employer-provided medical, dental, vision, life, and disability insurance**: We offer a comprehensive benefits package to support your physical and mental health. * **Retirement plan with company contribution**: We offer a retirement plan with a company contribution to help you save for your future. * **Annual company profit sharing and bonus**: You will have the opportunity to earn a bonus based on company performance. * **Personal development/training budget**: We offer a budget for personal development and training to support your career growth. * **Open, collaborative work environment**: You will work in a dynamic and collaborative environment where your ideas and contributions are valued. * **Extensive 2-week onboarding plan**: We offer a comprehensive onboarding plan to ensure your success in your new role. * **Comprehensive mentorship program**: You will have the opportunity to work with a mentor who can provide guidance and support in your new role. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. **How to Apply** If you are passionate about technology, mental health, and making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. **Note**: arenaflex is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with arenaflex must also undergo a criminal background check. **Apply Now** Apply Job! Apply for this job