Experienced Customer Success Representative – Driving Revenue Growth and Customer Satisfaction through Strategic Engagement and Support

Welcome to blithequark blithequark is a venture-backed startup that offers a turnkey cloud-based Data Learning platform for automating and accelerating enterprise analytics. With the data warehousing market expected to grow to $51B annually by 2028, blithequark is an industry innovator, as the only fully-automated Snowflake optimizer, adjusting dynamically to save many customers 25% and more. Our platform is built on state-of-the-art machine learning and artificial intelligence, and over 15 years of cutting-edge research at top universities, reducing tedious and months-long manual operations to a matter of minutes, freeing up data teams to work on improving their core business. At blithequark, we pride ourselves on our global presence, with a team spread across the globe, supporting customers worldwide. Our mission is to empower businesses to make data-driven decisions, and we're looking for a talented Customer Success Representative to join our team and help drive revenue growth and customer satisfaction. About the Opportunity As a Customer Success Representative on our Customer Success team, you will bring your expertise in customer support and retention to help achieve critical revenue goals for blithequark. You will work closely with our Customer Success and Sales Leadership teams and own various customer-facing interactions. This is an exciting opportunity to join a fast-growing company and make a significant impact on our customers' success. In this role, you will be responsible for creating highly satisfied and engaged customers, increasing customer retention, driving adoption, and driving referrals. You will work closely with our customers to understand their needs, provide tailored support, and ensure they are getting the most out of our platform. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Key Responsibilities Create highly satisfied and engaged customers through strategic engagement and support Increase customer retention by providing exceptional customer experiences and building strong relationships Drive adoption of our platform by providing training, support, and guidance to customers Drive referrals by identifying opportunities to upsell and cross-sell our products and services Collaborate with our Customer Success and Sales Leadership teams to develop and execute customer success strategies Own various customer-facing interactions, including onboarding, training, and support Identify and escalate customer issues to our technical support team as needed Develop and maintain a deep understanding of our customers' needs and preferences Provide feedback and insights to our product and engineering teams to inform product development and improvement Essential Qualifications Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously 2+ years of experience in a software support or customer success role, with a proven track record of delivering exceptional customer experiences Strong collaboration skills, with the ability to work effectively with cross-functional teams Self-motivated, with a strong desire to learn and grow in a fast-paced environment Preferred Qualifications Series A/B experience, with a deep understanding of the challenges and opportunities of working in a fast-growing startup SaaS experience, with a strong understanding of the software as a service model and the importance of customer success in driving revenue growth Hubspot experience, with a strong understanding of the platform and its capabilities Technical support experience, with a strong understanding of technical issues and the ability to troubleshoot and resolve problems Our Environment blithequark is a fully remote, global team with team members currently in the US, EU, and Canada. We're committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our differences are what make us stronger, and we're passionate about creating a culture that is welcoming and inclusive to all. As a remote team, we're committed to staying connected and engaged, with regular virtual meetings, team-building activities, and social events. We believe that our remote work environment allows us to attract and retain the best talent from around the world, and we're excited to have you join our team. What We Offer At blithequark, we're committed to providing our employees with a comprehensive compensation and benefits package that recognizes their contributions to our success. Some of the benefits we offer include: Competitive salary packages, with a focus on recognizing and rewarding outstanding performance Equity, with the opportunity to own a piece of our company and share in our success Home office stipend, to help you create a comfortable and productive work environment Comprehensive medical, dental, and vision benefits, to help you and your family stay healthy and happy 401k retirement program, to help you plan for your future and achieve your long-term financial goals Annual company offsite, with the opportunity to meet and connect with your colleagues in person Paid time off, to help you relax and recharge Paid parental leave, to help you care for your loved ones and balance your work and family responsibilities Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop in their careers. We believe that our employees are our greatest asset, and we're passionate about providing them with the training, support, and opportunities they need to succeed. Some of the career growth opportunities we offer include: Professional development opportunities, with a focus on helping you build new skills and advance in your career Mentorship programs, with the opportunity to learn from experienced professionals and gain valuable insights and guidance Leadership development programs, with the opportunity to develop your leadership skills and take on new challenges Cross-functional training, with the opportunity to learn about different areas of our business and develop a deeper understanding of our operations Conclusion Thank you for considering a career at blithequark. We're excited about the opportunity to have you join our team and contribute to our mission of empowering businesses to make data-driven decisions. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please apply to this role, and let's start a conversation about how you can make a difference at blithequark. At blithequark, we're proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind. We're committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, disability, genetic information, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strive to create a diverse and inclusive workplace where everyone feels valued and respected. We encourage individuals from all backgrounds to apply and join our team. Apply for this job