Experienced Customer Supply Chain Partner – Strategic Liaison for Seamless End-to-End Operations and Customer Satisfaction at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about delivering exceptional customer experiences through our innovative supply chain solutions. As a leader in the fast-moving consumer goods (FMCG) industry, we recognize the importance of strategic partnerships and seamless operations in meeting the evolving needs of our customers. The Customer Supply Chain Partner role is a critical component of our customer-centric approach, serving as the primary liaison between blithequark and our valued customers to ensure alignment, efficiency, and satisfaction across all supply chain activities. Key Responsibilities As a Customer Supply Chain Partner at blithequark, you will be responsible for managing the end-to-end supply chain operations for select retail customers, ensuring that all aspects of the supply chain, from production to delivery, are optimized for performance and customer satisfaction. Your key responsibilities will include: Acting as the primary supply chain contact for retail customers, providing expert guidance, support, and strategic alignment to meet their evolving needs. Leading performance reviews with customers to identify areas of improvement, implement corrective actions, and ensure that all service level agreements (SLAs) are met or exceeded. Managing business change communications to ensure that all stakeholders are informed and aligned with changes in supply chain operations, policies, or procedures. Collaborating with internal stakeholders, including sales, marketing, and logistics teams, to ensure that customer needs are integrated into our business strategies and operations. Developing and maintaining a deep understanding of our customers' businesses, including their supply chain operations, challenges, and opportunities for growth. Identifying opportunities for process improvements and implementing changes to increase efficiency, reduce costs, and enhance customer satisfaction. Providing data-driven insights and recommendations to customers and internal stakeholders to inform supply chain decisions and drive business growth. Requirements and Qualifications To be successful as a Customer Supply Chain Partner at blithequark, you will need to possess a combination of skills, experience, and personal qualities that enable you to build strong relationships, drive business growth, and navigate complex supply chain operations. The essential requirements for this role include: Experience in FMCG, customer service, or account management, with a proven track record of building strong relationships and driving business growth through strategic partnerships. Strong Excel skills, with the ability to analyze complex data sets, identify trends, and develop insights that inform business decisions. Excellent communication and influencing abilities, with the capacity to engage and persuade stakeholders at all levels, both internally and externally. Understanding of internal and external supply chains for retail product delivery, including the ability to navigate complex logistics and transportation networks. Experience with SAP, AS400, or COGNOS is desirable, although not essential, as we provide comprehensive training and support to ensure that all team members have the skills and knowledge needed to succeed. Numerate, problem-solver, resilient, proactive, and able to manage priorities under pressure, with a strong focus on delivering results and exceeding customer expectations. Willingness to travel for site and customer visits, as required, to build relationships, resolve issues, and identify opportunities for growth and improvement. Preferred Qualifications In addition to the essential requirements, we are looking for candidates who possess a range of preferred qualifications that will enable them to make a significant impact in this role. These include: A degree in a relevant field, such as supply chain management, logistics, or business administration. Professional certifications, such as APICS or CSCP, which demonstrate a commitment to ongoing learning and professional development. Experience of working in a fast-paced, dynamic environment, with a proven ability to adapt to changing circumstances and priorities. Strong analytical and problem-solving skills, with the ability to analyze complex data sets, identify trends, and develop insights that inform business decisions. Excellent project management skills, with the ability to prioritize tasks, manage multiple projects, and deliver results in a timely and efficient manner. Skills and Competencies To succeed as a Customer Supply Chain Partner at blithequark, you will need to possess a range of skills and competencies that enable you to build strong relationships, drive business growth, and navigate complex supply chain operations. These include: Communication skills: The ability to communicate complex information in a clear, concise, and persuasive manner, both verbally and in writing. Interpersonal skills: The ability to build strong relationships with stakeholders at all levels, both internally and externally, and to navigate complex web of relationships to achieve business objectives. Problem-solving skills: The ability to analyze complex problems, identify trends, and develop insights that inform business decisions. Time management skills: The ability to prioritize tasks, manage multiple projects, and deliver results in a timely and efficient manner. Adaptability: The ability to adapt to changing circumstances and priorities, and to navigate complex and dynamic environments. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the ongoing development and growth of our team members, and we offer a range of career growth opportunities and learning benefits to support your professional development. These include: Comprehensive training programs: We provide comprehensive training programs to ensure that all team members have the skills and knowledge needed to succeed in their roles. Mentorship and coaching: We offer mentorship and coaching programs to support your professional development and help you achieve your career goals. Opportunities for advancement: We offer opportunities for advancement and career progression, both within and across functions, to support your long-term career goals. Professional development funding: We offer funding for professional development courses, conferences, and certifications to support your ongoing learning and development. Work Environment and Company Culture At blithequark, we are proud of our dynamic and supportive work environment, which is built on a foundation of trust, respect, and open communication. Our company culture is characterized by: Collaboration and teamwork: We believe in the power of collaboration and teamwork, and we encourage all team members to work together to achieve common goals. Innovation and creativity: We encourage innovation and creativity, and we provide a range of resources and support to help team members develop new ideas and solutions. Diversity and inclusion: We are committed to diversity and inclusion, and we believe that a diverse and inclusive workplace is essential for driving business growth and success. Work-life balance: We believe in the importance of work-life balance, and we offer a range of benefits and programs to support team members in achieving a healthy balance between their work and personal lives. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, as well as a range of perks and benefits to support your overall well-being and quality of life. These include: Company car: We offer a company car to support your business travel and transportation needs. Annual bonus: We offer an annual bonus scheme, which provides a range of incentives and rewards for outstanding performance. Life assurance policy: We offer a life assurance policy, which provides financial protection and security for you and your loved ones. Private medical insurance: We offer private medical insurance, which provides access to a range of medical services and treatments. Holiday and leave entitlement: We offer a generous holiday and leave entitlement, which includes 25 days of annual leave, plus bank holidays, and a range of other leave options to support your work-life balance. Pension scheme: We offer a pension scheme, which provides a range of benefits and incentives to support your long-term financial security. Exclusive discounts and rewards: We offer exclusive discounts and rewards, which provide access to a range of products and services at discounted rates. Conclusion If you are a motivated and results-driven professional, with a passion for building strong relationships and driving business growth, we encourage you to apply for the Customer Supply Chain Partner role at blithequark. This is a unique opportunity to join a dynamic and supportive team, and to contribute to the success of a leading FMCG company. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this role offers a rewarding and challenging career path for the right candidate. So why not apply today and take the first step towards an exciting and fulfilling career at blithequark? Apply for this job