Experienced Customer Support Agent – Remote Nig...

Welcome to arenaflex: Revolutionizing the Travel Industry arenaflex is at the forefront of transforming the travel industry through innovative solutions and exceptional customer service. Our mission is ambitious: to enable 1 billion business travelers to plan and re-plan their trips efficiently by automating travel management. We're looking for talented and passionate individuals to join our dynamic team and contribute to our growth and success. As a customer-centric organization, we prioritize providing outstanding support to our clients, and we're seeking a skilled Customer Support Agent to join our team on a remote, contractor basis. About the Role This is a unique opportunity to work with a fast-growing company that values collaboration, innovation, and customer satisfaction. As a Customer Support Agent, you will play a crucial role in delivering exceptional support to our clients across the globe. This remote role offers the flexibility to work from anywhere, with a focus on providing 24/7 customer support. You will be working on a night shift, with hours ranging from 15:30-24:00 CET, Tuesday to Saturday or Sunday to Thursday, with some flexibility to accommodate your schedule. Key Responsibilities Provide high-quality customer service to clients through chat, email, and the Help Center portal, ensuring timely and effective resolutions to their queries and concerns. Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets, demonstrating expertise and attention to detail. Collaborate with team members to ensure a seamless customer experience, fostering a culture of teamwork and open communication. Stay updated with industry changes and company policies, providing accurate and current information to clients and contributing to the continuous improvement of our services. Requirements and Qualifications To succeed in this role, you will need to possess the following essential qualifications and skills: Minimum of 2 years of hands-on experience with Galileo or Amadeus, with recent experience in reissuing and refunding tickets using these systems. Fluent in spoken and written English, with excellent communication skills in writing and speaking. Strong attention to detail and accuracy, with the ability to work collaboratively in a team environment. Demonstrated willingness to learn and adapt to new challenges, with a passion for delivering exceptional customer service. Preferred qualifications include experience working in a remote or flexible work environment, with a strong understanding of the travel industry and its dynamics. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent problem-solving and analytical skills, with the ability to think critically and creatively. Strong technical skills, with proficiency in using Galileo and Amadeus systems, as well as other software applications. Effective communication and interpersonal skills, with the ability to work collaboratively with team members and clients. Adaptability and flexibility, with the ability to work in a fast-paced and dynamic environment. Career Growth and Learning Opportunities At arenaflex, we're committed to the growth and development of our team members. As a Customer Support Agent, you will have access to: Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role. Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and advancement. A dynamic and supportive work environment, with a culture of collaboration and open communication. Work Environment and Company Culture At arenaflex, we pride ourselves on our diverse and inclusive workplace culture. As a remote team, we're committed to fostering a sense of community and connection among our team members, with regular virtual events and activities. Our company culture is built on the following values: Customer-centricity: We prioritize the needs and satisfaction of our clients, striving to deliver exceptional service and support. Innovation: We're committed to innovation and continuous improvement, embracing new technologies and approaches to stay ahead of the curve. Collaboration: We believe in the power of teamwork and collaboration, fostering a culture of open communication and mutual respect. Compensation and Benefits As a contractor with arenaflex, you will be eligible for a comprehensive compensation package, including: Competitive monthly pay, with a maximum of EUR 2,000.- per month. Flexible working arrangements, with the ability to work from anywhere and balance your work and personal life. Opportunities for career growth and advancement, with access to training and development programs. Conclusion If you're a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity. As a Customer Support Agent with arenaflex, you will be part of a dynamic and innovative team, dedicated to delivering exceptional service and support to our clients. Don't miss out on this chance to join our team and contribute to the growth and success of our company. Apply now, and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job