**Experienced Customer Support Agent (Remote) - Night Shift at arenaflex**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a pioneering company revolutionizing the travel industry by automating travel management for 1 billion business travelers. **About arenaflex** arenaflex is a cutting-edge company that's changing the way people plan and re-plan their trips. Our innovative solutions empower travelers to take control of their journeys, and our dedicated team is the driving force behind this transformation. As a customer support agent at arenaflex, you'll be part of a collaborative and supportive environment where your contributions are valued and your growth is encouraged. **The Role** We're seeking an experienced customer support agent to join our remote team, providing 24/7 support to our clients. This is a unique opportunity to work from anywhere in the world, with flexible shifts that accommodate your time zone and personal commitments. As a contractor, you'll enjoy a dynamic and flexible working arrangement that allows you to balance work and life. **Responsibilities** As a customer support agent at arenaflex, your key responsibilities will include: * Providing high-quality customer service through chat, email, and our Help Center portal, ensuring that clients receive exceptional support in English. * Utilizing Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. * Collaborating with team members to ensure a seamless customer experience and resolve any issues that may arise. * Staying up-to-date with industry changes and company policies to provide accurate and current information to clients. **Requirements** To succeed in this role, you'll need: * A minimum of 2 years of hands-on experience with Galileo or Amadeus. * Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus. * Fluency in spoken and written English. * Excellent communication skills in writing (including responding in chatbox) and speaking. * Strong attention to detail and accuracy. * A team player with the ability to work collaboratively. * A demonstrated willingness to learn and adapt to new challenges. **Why Join arenaflex?** * **Growth Opportunities**: As a high-growth company, we offer numerous opportunities for career advancement and professional development. * **Remote Work Model**: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. * **Incredible Multicultural Team**: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. * **Competitive Contractor Compensation**: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you're rewarded for your hard work and supported in your work-life balance. * **Collaborative and Supportive Work Environment**: Work in a supportive atmosphere where your contributions are valued and your growth is encouraged. **What We Offer** * A dynamic and fast-paced work environment that's always evolving. * Opportunities to work with cutting-edge technology and innovative solutions. * A comprehensive compensation package that rewards your hard work. * A supportive and collaborative team that's passionate about delivering exceptional customer experiences. * A flexible work arrangement that allows you to balance work and life. **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume in English, and we'll be in touch to discuss your qualifications further. **Apply Now** Don't miss this chance to join arenaflex and be part of a revolutionary journey in the travel industry. Apply now and take the first step towards a rewarding career as a customer support agent. ```html Join arenaflex Today! Apply now and become a part of our dynamic team. We can't wait to hear from you! Apply Job! ``` Apply for this job