**Experienced Customer Support Agent – TurboTax Product Expert – Remote Opportunity**

Are you a people person with a knack for problem-solving and a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join the esteemed team at blithequark as a TurboTax Customer Support Agent – Product Expert. As a key member of our remote support team, you will play a vital role in ensuring our customers enjoy a seamless and stress-free tax filing experience. **About blithequark** At blithequark, we pride ourselves on being a leader in the tax preparation industry, providing innovative solutions that make tax season easier for millions of individuals and businesses. Our commitment to excellence is reflected in our dedication to delivering exceptional customer experiences, and we're seeking like-minded individuals to join our team of TurboTax Product Experts. **Job Summary** As a TurboTax Customer Support Agent – Product Expert, you will be the first point of contact for customers seeking guidance on various aspects of TurboTax products and tax return software. Your primary responsibilities will include: * Providing expert support to customers via phone, email, or chat, addressing their inquiries related to TurboTax products and tax return software. * Assisting customers with downloading, logging in, basic navigation, document importing, printing, filing, and simple tax questions. * Collaborating with Subject Matter Experts (SMEs) and Marketplace Performance Specialists (MPSs) to ensure seamless support and resolution of customer issues. * Continuously learning and staying up-to-date on the latest TurboTax products and tax return software to provide accurate and informed support. **Key Responsibilities** * Provide exceptional customer support via phone, email, or chat, addressing customer inquiries related to TurboTax products and tax return software. * Assist customers with downloading, logging in, basic navigation, document importing, printing, filing, and simple tax questions. * Collaborate with SMEs and MPSs to ensure seamless support and resolution of customer issues. * Continuously learn and stay up-to-date on the latest TurboTax products and tax return software to provide accurate and informed support. * Participate in ongoing training and certification programs to enhance product knowledge and skills. * Meet or exceed performance metrics and quality standards. **Essential Qualifications** * No specific accounting background is required; we're looking for motivated individuals who are eager to learn and assist TurboTax customers with their inquiries. * Excellent communication skills are essential for effectively assisting customers with TurboTax products and tax return software. * Strong ability to understand and empathize with customers' needs while striving for innovation and providing outstanding service. * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong problem-solving skills and ability to think critically. **Preferred Qualifications** * Previous experience in customer support or a related field is an asset. * Knowledge of tax preparation software and tax laws is a plus. * Certification in customer service or a related field is an asset. * Proficiency in multiple software applications, including CRM systems and productivity tools. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and critical thinking skills. * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong empathy and understanding of customer needs. * Ability to learn and adapt quickly to new products and software. * Strong organizational and time management skills. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a TurboTax Customer Support Agent – Product Expert, you will have access to: * Ongoing training and certification programs to enhance product knowledge and skills. * Opportunities for career advancement and professional growth. * Collaborative and dynamic work environment with a team of experienced professionals. * Recognition and rewards for outstanding performance and contributions. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home or office. Our team is dedicated to providing a supportive and inclusive work environment that fosters collaboration, innovation, and growth. We believe in: * Empowering our employees to take ownership of their work and make a meaningful impact. * Fostering a culture of continuous learning and professional development. * Encouraging open communication and collaboration among team members. * Recognizing and rewarding outstanding performance and contributions. **Compensation, Perks, and Benefits** As a TurboTax Customer Support Agent – Product Expert, you will enjoy: * Hourly pay of $18.50 per hour. * Certification bonus of $155 for completing TurboTax Product Expert certification. * Flexible schedule, with the ability to create your own hours, available anytime between 8am EST and 12am midnight EST, Monday to Sunday. * Minimum commitment of 20 hours per week, with flexibility to work more as desired. * Support system, including a Subject Matter Expert (SME) for assistance during live calls and a Marketplace Performance Specialist (MPS) to act as your advocate. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the TurboTax Customer Support Agent – Product Expert role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job