Experienced Customer Support and Data Entry Specialist – Delivering Exceptional Patient Experiences in the Healthcare Industry

Introduction to blithequark At blithequark, we are dedicated to supporting the patient journey by providing innovative solutions, cutting-edge technology, and data-driven insights to pharmaceutical, biotechnology, and medical device innovators. Our mission is to make a meaningful difference in the lives of patients, and we are committed to delivering exceptional service and support every step of the way. As a leader in the healthcare industry, we are seeking a highly skilled and compassionate Customer Support and Data Entry Specialist to join our team. Job Overview As a Customer Support and Data Entry Specialist at blithequark, you will play a vital role in ensuring that patients, prescribers, and partners receive the highest level of support and service. This hybrid role combines the responsibilities of customer support and data entry, requiring you to be highly adaptable, detail-oriented, and proficient in handling multiple tasks simultaneously. If you are passionate about delivering exceptional customer experiences and have a strong foundation in data entry, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners via telephone, researching and resolving problems in a timely manner. Create and/or edit patient records in the database system by entering demographics, insurance information, and prescription details from incoming referrals. Initiate outbound telephone calls to patients to collect additional information, explain benefit investigation outcomes, or provide updates on their cases. Make outreach to prescribers via phone, facsimile, or mail to request additional information, provide benefit outcomes, or inform them of patient responsiveness issues. Attach incoming facsimile images to new or existing patient records and document all interactions associated with the patient record in the database system. Identify and escalate concerns received from patients, prescribers, partners, or insurance companies, ensuring that corrective action is taken promptly. Generate letters and brochures for patients, prescribers, or partners, adhering to quality, production, and turnaround standards associated with assigned programs. Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP). Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High school diploma or equivalent. One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs. Knowledge of medical terminology is preferred but not required. Detail-oriented, with good analytical skills, verbal and written communication skills, and the ability to communicate effectively with others at all levels. Ability to multi-task, prioritize independently, and meet deadlines in a high-call-volume environment. Excellent interpersonal and customer service skills, with a focus on customer satisfaction. Ability and initiative to work independently or as a team member, with a strong commitment to high standards and accountability. Ability to type at least 35 words per minute and adapt to a dynamic work environment. General computer knowledge, including proficiency in Microsoft Office applications, is required. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a healthcare or pharmaceutical environment. Knowledge of database management systems and data entry software. Certification in customer service or a related field. Bilingual or multilingual skills. Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Customer Support and Data Entry Specialist, you will have access to: Comprehensive training programs to enhance your skills and knowledge. Opportunities for career advancement and professional growth. A dynamic and supportive work environment that encourages collaboration and innovation. Recognition and reward programs to acknowledge your achievements and contributions. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. Our work environment is characterized by: A moderate noise level, with a comfortable and ergonomic workspace. A flexible schedule, with opportunities for overtime and weekend work as needed. A team-oriented approach, with a focus on collaboration and mutual respect. A commitment to diversity, equity, and inclusion, with a zero-tolerance policy for discrimination or harassment. Compensation and Benefits As a valued member of the blithequark team, you will be eligible for a competitive compensation package, including: A salary range that reflects your experience and qualifications. A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. Opportunities for professional development and career advancement. A dynamic and supportive work environment that encourages collaboration and innovation. Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Customer Support and Data Entry Specialist role at blithequark. As a leader in the healthcare industry, we offer a unique opportunity to make a meaningful difference in the lives of patients and contribute to the success of our organization. Join our team today and discover a career that is both rewarding and challenging. Apply for this job