Experienced Customer Support and Service Technician - Part Time Remote Opportunity with blithequark

Join blithequark as a Part-Time Customer Support and Service Technician Are you a skilled and customer-focused individual looking for a part-time opportunity to make a real difference? Do you have a technical inclination and enjoy troubleshooting and fixing equipment? blithequark, a leader in the beverage industry, is seeking a part-time Customer Support and Service Technician to join their team on a remote basis. As a Customer Support and Service Technician, you will be the face of blithequark, working directly with clients to ensure their equipment is in top working condition and providing exceptional customer service. About blithequark and the Industry blithequark is a renowned name in the beverage industry, known for its iconic brands and commitment to quality. As a part of this dynamic organization, you will be working in a fast-paced environment where no two days are the same. The industry is constantly evolving, and blithequark is at the forefront, innovating and adapting to changing consumer preferences. As a Customer Support and Service Technician, you will play a crucial role in ensuring that blithequark's customers have an exceptional experience with their products. Key Responsibilities Perform mechanical services and light remanufacturing on soft drink fountain equipment according to company standards. Troubleshoot and diagnose issues with fountain equipment to resolve customer complaints efficiently. Maintain all refrigeration equipment in proper working condition to ensure customer satisfaction. Travel to various locations to perform mechanical services on fountain equipment, including preventative maintenance, programming, and corrective actions. Provide exceptional customer service, remaining positive and cooperative in all interactions with clients. Work collaboratively as part of a team to achieve company goals and objectives. Essential Qualifications and Requirements To be successful in this role, you will need: A Bachelor's degree or equivalent qualification in a relevant field. A valid driver's license, as you will be required to travel to various locations to service equipment. A technical aptitude for fixing machines and troubleshooting issues. The ability to lift 50 pounds, as you will be working with equipment that requires manual handling. Flexibility to work on Saturdays, Sundays, and holidays as required. Preferred Qualifications While not essential, the following qualifications and skills will be considered advantageous: Previous experience in a customer-facing role, particularly in a technical support or service technician capacity. Familiarity with soft drink fountain equipment and refrigeration systems. Strong problem-solving skills and the ability to diagnose complex issues. Excellent communication and interpersonal skills, with the ability to work with a diverse range of customers. Skills and Competencies Required for Success To excel as a Customer Support and Service Technician at blithequark, you will need to possess: Technical expertise : A strong understanding of mechanical systems and the ability to troubleshoot complex issues. Customer service skills : The ability to provide exceptional service, remaining patient and courteous in all interactions. Communication skills : Effective communication is critical in this role, as you will be working with customers, colleagues, and other stakeholders. Problem-solving skills : The ability to diagnose and resolve issues efficiently is essential in this role. Flexibility and adaptability : You will need to be flexible and adaptable, working varying shifts and responding to changing customer needs. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support and Service Technician, you will have access to: Ongoing training and development opportunities to enhance your technical skills and knowledge. Career progression opportunities, as you gain experience and build a strong track record of performance. A collaborative and supportive work environment, where you can learn from colleagues and share your own expertise. Work Environment and Company Culture blithequark is a dynamic and inclusive organization that values its employees and customers. As a part-time Customer Support and Service Technician, you will be working in a remote capacity, with the flexibility to manage your own schedule. Our company culture is built on: Innovation : We encourage creativity and innovation, seeking new ways to improve our products and services. Customer focus : We are committed to delivering exceptional customer experiences, and we expect our employees to share this commitment. Collaboration : We believe in the power of teamwork, working together to achieve our goals and objectives. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A hourly rate of $27. Opportunities for career advancement and professional growth. A comprehensive benefits package, including health insurance, paid time off, and retirement savings. Access to ongoing training and development opportunities. Conclusion If you are a motivated and customer-focused individual with a technical aptitude, we encourage you to apply for this exciting opportunity to join blithequark as a part-time Customer Support and Service Technician. With a competitive compensation package, opportunities for career growth, and a collaborative work environment, this is an ideal role for those looking to make a real difference in the beverage industry. Don't miss this chance to be part of a dynamic team and contribute to the success of blithequark. Apply now and take the first step towards a rewarding and challenging career. Apply for this job