Experienced Customer Support Associate for E-commerce Platform – Spanish Language Expertise Required for blithequark

Introduction to blithequark blithequark is a leading global online marketplace for books and collectibles, offering a vast array of new, used, rare, and out-of-print books listed for sale by thousands of sellers. As a subsidiary of blithequark, our platform is dedicated to providing exceptional customer service to our vendors and buyers. We are seeking a highly skilled and motivated Customer Support Associate to join our team, focusing on Vendor Support Tasks (SSO) and providing top-notch support to our Spanish-speaking merchants. Job Overview The successful candidate will act as the primary point of contact between blithequark and external merchants, providing email and phone support for their blithequark business. This role has a direct and significant impact on the blithequark customer experience. As a Customer Support Associate, you will be responsible for addressing ongoing system issues, providing process improvements, developing internal documentation, and contributing to a team-oriented environment. Key Responsibilities Offer prompt and professional support to blithequark merchants via email and phone, ensuring timely resolution of issues and concerns. Assist merchants with technical issues related to inventory and order management, including the appropriate escalation of issues when necessary through the proper channels. Provide sales, tax, and compliance support to merchants, ensuring they are aware of and adhere to blithequark's policies and procedures. Meet and maintain outstanding performance metrics, such as quality, productivity, and first contact resolution, to ensure exceptional customer service. Effectively seek solutions through analytical thinking and problem-solving skills, recognizing patterns and providing improvement ideas to enhance the overall customer experience. A Day in the Life As a Customer Support Associate at blithequark, you can expect a dynamic and fast-paced environment. You will be working with a diverse range of client personas, requiring strong written and verbal communication skills in both Spanish and English. Your day will involve responding to emails, answering phone calls, and resolving technical issues, all while maintaining a high level of professionalism and courtesy. Essential Qualifications B2 or above proficiency in both written and verbal communication in Spanish and English. Solid written and verbal interpersonal skills, with the ability to communicate effectively with a diverse range of client personas in a multicultural environment. Proven experience of at least 1 year in a frontline, outer-facing role requiring email, voice, or message board-type interactions with clients. Experience in a technical support process for web-enabled software products or services. Strong prioritization and time management skills, with the ability to work efficiently in a fast-paced environment. Preferred Qualifications Experience investigating technical systems with clients, providing step-by-step guidance and support. Some knowledge of database tools, with the ability to navigate and utilize these systems to resolve customer issues. Experience in training, coaching, or mentoring, with the ability to share knowledge and best practices with colleagues. Proficiency in more than one language (German, French, or Italian), with the ability to provide support to merchants in multiple languages. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Associate, you will have access to ongoing training and development opportunities, including language training, technical skills development, and leadership development programs. Our goal is to provide you with the skills and knowledge necessary to succeed in your role and advance your career within the company. Work Environment and Company Culture blithequark is a dynamic and inclusive workplace, with a strong focus on teamwork, collaboration, and customer satisfaction. Our company culture is built on the principles of respect, empathy, and open communication, with a commitment to providing a positive and supportive work environment for all employees. We believe in recognizing and rewarding outstanding performance, with opportunities for career advancement and professional growth. Compensation, Perks, and Benefits blithequark offers a competitive salary range of $70-$80 per year, depending on experience and qualifications. In addition to a comprehensive benefits package, including health, dental, and vision insurance, we offer a range of perks and benefits, including flexible working hours, paid time off, and access to ongoing training and development opportunities. Conclusion If you are a motivated and customer-focused individual with a passion for providing exceptional support, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Support Associate, you will play a critical role in ensuring the success of our merchants and the overall customer experience. Don't miss this chance to join a dynamic and growing company, with opportunities for career growth and professional development. Apply now to become a part of the blithequark team! How to Apply To apply for this role, please follow these steps: Read the official notification carefully from the blithequark website. Fill out the application form, attaching the required documents and a passport-sized photo with your signature. Submit your application, and our recruitment team will be in touch to discuss your qualifications further. Required documents for this recruitment include: Qualifications certificate with mark sheets. Passport-sized photographs. Signature. We look forward to receiving your application and welcoming you to the blithequark team! Apply for this job