Experienced Customer Support Associate – Remote Learner Engagement and Success Specialist at blithequark

Welcome to blithequark blithequark is the world’s #1 live online training company focused on digital skills, driving talent transformation for over 500 global organizations. With a strong presence in the US Region, thanks to the acquisition of Fullstack Academy, and partnerships with Top US universities, we are committed to growing internationally and making a significant impact in the digital education landscape. Founded in 2010, with offices in Dallas, Texas, and Bangalore, India, and backed by the Blackstone Group, we offer a unique online subscription product, blithequark Learning Hub+, which enables organizations to offer their workforce unlimited live and interactive learning led by experts, along with a comprehensive library of on-demand content and hands-on projects—all in one single plan. About the Industry The digital skills training industry is rapidly evolving, with an increasing demand for online learning solutions that can cater to the diverse needs of organizations and individuals. At blithequark, we are at the forefront of this revolution, providing award-winning content and curriculum designed and updated by renowned industry and academic experts. Our goal is to enable organizations to deliver a highly impactful and engaging learning experience to their workforce, driving talent transformation for business success. Role Overview We are looking for a customer-focused, enthusiastic, and persuasive Customer Support Associate to join our U.S. team. As a key member of our learner engagement team, you will proactively reach out to enrolled learners via phone and email, guiding them through their learning journey, addressing concerns, and ensuring they stay engaged and on track to complete their programs. This is not a technical support or product troubleshooting role — instead, you’ll serve as a friendly, reliable point of contact to boost learner success and satisfaction. Key Responsibilities Conduct regular outbound calls to learners to: Welcome them to the program. Remind them of upcoming classes or milestones. Encourage participation and course completion. Follow up with inactive or at-risk learners to understand challenges and offer support. Provide clear, empathetic guidance to help learners navigate their journey. Log all learner interactions and status updates in the CRM (e.g., Salesforce). Collaborate with internal teams (operations, academic advisors, etc.) to address learner needs. Share learner feedback and insights to help improve the overall learner experience. Manage feedback and testimonials from learners. Essential Qualifications 1–2 years of experience in customer support, customer service, or learner engagement roles. Strong spoken and written communication skills, with a clear, friendly phone presence. Self-motivated with a learner-first mindset and high attention to detail. Ability to multitask, manage time effectively, and work independently in a remote setup. Experience using CRM tools like Salesforce, HubSpot, or similar is a plus. Comfortable working in EST time zone, morning 8 AM to 4 PM. Preferred Qualifications Experience in the education or e-learning industry. Familiarity with digital skills training and online learning platforms. Knowledge of customer support software and technologies. Certification in customer service or a related field. Skills and Competencies Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong organizational and time management skills. Proficiency in Microsoft Office and Google Suite. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Support Associate, you will have access to a wide range of training and development opportunities, including: Comprehensive onboarding program to ensure your success in the role. Ongoing training and coaching to enhance your skills and knowledge. Opportunities for career advancement and professional growth. Access to our online learning platform, blithequark Learning Hub+, with a wide range of courses and resources. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about making a difference in the lives of our learners, and we are committed to creating a positive and inclusive workplace culture. As a remote employee, you will be part of a distributed team that values collaboration, open communication, and mutual respect. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $45k- $50k per year, plus benefits. Our benefits package includes: Comprehensive health insurance. 401(k) retirement plan. Paid time off and holidays. Professional development opportunities. Access to our online learning platform, blithequark Learning Hub+. Conclusion If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of learners, we encourage you to apply for this exciting opportunity. As a Customer Support Associate at blithequark, you will be part of a dynamic team that is shaping the future of digital education. Don’t miss out on this chance to join a mission-driven organization and take your career to the next level. Apply now to become a part of the blithequark team and start making a positive impact in the lives of our learners. Apply for this job