**Experienced Customer Support Associate – Veterinary Community Engagement**

Join our dynamic team at blithequark, a pioneering force in transforming the $50B+ animal health industry. As a leading eCommerce and mobile platform, we empower veterinary practices to compare and buy from all their vendors in one place, revolutionizing the way they spend more time giving care and less time shopping. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states. We're a growing team on a mission to modernize the industry, and we're looking for exceptionally talented and passionate individuals to join our team. **About the Position** As a Support Associate, you'll play a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the blithequark platform. You'll work collaboratively with our team to provide an exceptional experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos. This role is a perfect fit for a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals. **Key Responsibilities** * Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner * Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner * Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more * Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools * Work with vendor and industry partners to streamline communication and alerts between systems * Help to continuously develop and expand processes in order to streamline support workflows **You Should Have** * 1 year of relevant, customer-facing work experience * 2 Year Associate's Degree or 4 Year College Degree * Excellent written and verbal communication skills * Experience in chat support preferred * Patience and compassion when handling difficult situations * Ability to adapt quickly and manage many concurrent responsibilities * A strong desire to learn and help our customers succeed * A positive attitude and one-for-all team mentality and excellent collaboration skills * Tech/start-up work experience is a plus but not required **What We Offer** * 100% remote work within the USA * Medical, Dental, and Vision Insurance * Automatic 401k contribution * Employee referral program * At-home office set up * Bi-annual company retreats * Open vacation policy * Equity * Monthly team events **Why Join Us?** At blithequark, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute. We're dedicated to providing a work environment free from discrimination, harassment, and retaliation. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. **How to Apply** If you're passionate about customer support and want to join a dynamic team that's revolutionizing the animal health industry, apply now! Please note that we're unable to sponsor work visas at this time. We're excited to review your application and look forward to welcoming you to our team. **Important Note** We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here's what you need to know: * Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. * Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. * It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. * Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. * If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Apply for this job