Experienced Customer Support Engineer – Technical Expertise and Customer Satisfaction Specialist for Secure Networking Solutions

About blithequark blithequark is revolutionizing the way people and devices connect over the internet by providing innovative software solutions that prioritize security, ease of use, and reliability. Our mission is to make the internet a safer, more accessible place for everyone, from individual hobbyists to large multinational corporations. Founded in 2019, blithequark is a fully distributed company backed by prominent investors such as Accel, CRV, Insight, Heavybit, and Uncork Capital. We're committed to building a future for the internet that is easy, sensible, and safe. Introduction to the Role If you have a passion for delivering exceptional customer support and are skilled in technical troubleshooting, we invite you to join our team as a Customer Support Engineer. This role is ideal for someone who enjoys working in a fast-paced, dynamic environment and is motivated by the challenge of solving complex customer issues. As a key member of our support team, you will play a critical role in ensuring our customers have a positive experience with our products and services. Key Responsibilities and Duties In this role, your primary focus will be on providing top-notch technical support to our customers. This includes: Becoming an expert in the use of blithequark's product, including Access Control, Authentication, and Routing features, to effectively troubleshoot and resolve customer issues. Handling support requests from customers in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction. Collaborating closely with our Customer Success, Sales, and Engineering teams to help users successfully deploy and utilize blithequark's products, identifying and addressing any potential issues before they become major problems. Working with our Engineering team to debug and fix customer issues, providing detailed feedback and insights to help improve our products and services. Qualifications and Skills To be successful in this role, you will need: At least 4 years of experience in a support role within a SaaS company, with a proven track record of delivering exceptional customer support in a technical environment. 1+ years of experience with network troubleshooting, including a solid understanding of concepts such as NS lookup and IP tables. Experience with blithequark's products is a significant plus. Excellent interpersonal communication skills, with the ability to work effectively in a team environment and build strong relationships with customers and colleagues. Strong written communication skills, as a significant portion of this role involves communicating with customers via email and asynchronous Slack conversations. A genuine desire to work with customers and partners to solve problems and deliver exceptional support experiences. What We Offer At blithequark, we're committed to providing a comprehensive and competitive compensation package, including: An inclusive, flexible environment where you can be your authentic self and work in a way that suits your needs and style. A competitive total compensation package , including a base salary, equity incentive plan, and comprehensive benefits. Comprehensive group benefits with no waiting period, covering health, vision, dental, and more for you and your family. Remote-first company with the flexibility to work from anywhere, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork or similar spaces near you. Opportunities for personal and professional development , including $1500 USD annually for professional development, mentorship, coaching, and internal promotion opportunities. Paid time off and a healthy work-life integration , with a flexible paid time off program that supports you in any situation, whether you're moving homes or traveling the world. A build-your-own home office setup , with the option to choose your own company-owned laptop, receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own. Generous parental leave program from your first day, with parental leave top-ups for up to 26 weeks. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Support Engineer, you'll have access to a range of learning and development opportunities, including: Regular training and professional development sessions to help you stay up-to-date with the latest technologies and industry trends. Mentorship and coaching from experienced colleagues and industry experts. Opportunities to attend industry conferences and events, both in-person and virtually. A comprehensive onboarding program to help you get started in your role and set you up for success. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive, flexible, and dynamic work environment. We believe in empowering our team members to work in a way that suits their needs and style, whether that's remotely or in-person. Our company culture is built around the values of transparency, accountability, and collaboration, and we're committed to creating a workplace where everyone feels valued, respected, and supported. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $105,860—$132,660 CAD, depending on experience and qualifications. In addition to your base salary, you'll also receive a range of perks and benefits, including comprehensive group benefits, a build-your-own home office setup, and generous parental leave program. Conclusion If you're passionate about delivering exceptional customer support and are looking for a challenging and rewarding role with a dynamic and innovative company, we encourage you to apply for our Customer Support Engineer position. At blithequark, we're committed to creating a workplace where everyone feels valued, respected, and supported, and we look forward to welcoming you to our team. Please note that legitimate emails from blithequark's talent team will only originate from @blithequark.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit our website. Apply for this job