Experienced Customer Support Executive – Delivering Exceptional Client Experiences in a Fast-Paced B2B Environment

Welcome to blithequark At blithequark, we're revolutionizing the way the biggest retailers on the planet connect with the youth market through our award-winning technology. As a company that's been featured in The Sunday Times Tech Track 100 2020, we're committed to innovation, customer satisfaction, and employee empowerment. Our mission is to provide solutions that drive ROI for our clients, satisfy our consumers, and create a workplace where our employees can thrive. Our Commitment to Equity, Diversity, and Inclusion At blithequark, we're dedicated to building an inclusive, diverse, and respectful team. We believe that accountability is key to our company values, and we're transparent about our Equity, Diversity, and Inclusion (ED&I) efforts. We've made our commitments and internal statistics visible for everyone to see, and we're constantly working to evolve our culture. Our people are at the heart of everything we do, and we value their uniqueness. Research has shown that men tend to apply for jobs when they meet 60% of the requirements, while women and underrepresented groups often only apply when they meet every criterion. We want to assure you that you don't need to tick every box to apply. We welcome applications from everyone, regardless of whether you think you fit the criteria. If you need any adjustments to support your application, please don't hesitate to reach out to us at [email protected] . Job Overview We're looking for an experienced Customer Support Executive to join our team in supporting our US offering. As a key member of our team, you'll be responsible for ensuring that our clients and brands have a seamless experience when utilizing our B2B services. You'll be working closely with internal teams, including Design, Customer Success, and Advertising, to deliver exceptional client experiences. Key Responsibilities: Ownership of internal support tasks, including media scheduling and offer management Scheduling booked media campaigns, collecting assets, confirming booked dates, and sending approvals to brands Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues, and updating image offers Ensuring that tasks are completed and adhering to agreed Service Level Agreements (SLAs) Maintaining relationships with clients and communicating around booked media campaigns Cross-collaborating with internal teams to deliver exceptional client experiences About You We're looking for someone with experience working with B2B or B2C clients, excellent time management and organization skills, and the ability to work collaboratively with internal teams. You should be comfortable working in a fast-paced environment and have experience with tools like Asana and Salesforce (although this is desirable, not essential). Essential Qualifications: Experience working with B2B or B2C clients Excellent time management and organization skills Ability to work collaboratively with internal teams Experience working in a fast-paced environment Preferred Qualifications: Experience with Asana and Salesforce Previous experience in a customer-facing role Knowledge of the retail or technology industry What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits, including: Competitive salary Unlimited holiday allowance to ensure a healthy work-life balance Remote-first working environment, allowing you to choose the environment that works best for you Flexi-time, including Flexi Friday, which gives you the opportunity to finish at 1:30 pm Focus on welfare, including gym memberships, wellness challenges, mental health first aiders, and health cash plans Incredible partnership discounts with top brands, such as Google, Apple, Ted Baker, GymShark, Domino's, and Uber Commitment to personal development and career growth, including learning budgets, coaching workshops, and progression plans £200 work-from-home setup allowance to help you create a comfortable and productive workspace Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of opportunities, including learning budgets, coaching workshops, and progression plans. We believe in investing in our people and providing them with the tools and support they need to succeed. Our Culture Our culture is built on a foundation of inclusivity, respect, and empathy. We believe in creating a workplace where everyone feels valued, supported, and empowered to be their best selves. We're proud to be an accredited 'Great Place To Work' company, and we're committed to maintaining a positive and supportive work environment. How to Apply If you're excited about the opportunity to join our team as a Customer Support Executive, please don't hesitate to apply. We welcome applications from everyone, regardless of whether you think you fit the criteria. If you need any adjustments to support your application, please reach out to us at [email protected] . Please note that due to the high volume of applicants, we can only respond to shortlisted candidates. By submitting your application, you agree that blithequark may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information we may process, our purposes for processing, and the rights you can exercise over blithequark's use of your personal information. Ready to take the next step in your career? Apply now to join our team as a Customer Support Executive and start delivering exceptional client experiences in a fast-paced B2B environment. Apply for this job