**Experienced Customer Support Representative – Airport Operations Crew**

Are you passionate about delivering exceptional customer service and working in a fast-paced airport environment? Do you thrive in a dynamic team setting and have a strong commitment to ensuring the highest level of customer satisfaction? If so, we invite you to join blithequark's Airport Operations Crew as an Experienced Customer Support Representative. **About blithequark** blithequark is a leading airline that prides itself on providing an exceptional customer experience. With a strong commitment to innovation, safety, and customer satisfaction, we strive to make every journey with us a memorable one. As a member of our Airport Operations Crew, you will be part of a talented team that shares our passion for delivering world-class service and creating unforgettable experiences for our customers. **Job Summary** As an Experienced Customer Support Representative, you will be responsible for providing exceptional customer service to our passengers in the airport environment. Your primary duties will include checking in and confirming passengers' identification, handling baggage, booking and checking flight reservations, meeting and assisting with flight arrivals and departures, and facilitating passenger loading and unloading. You will also be responsible for reporting flight information, handling customer inquiries, and providing auxiliary services such as "more speed" and "more space." In addition, you will work collaboratively with colleagues and other departments to ensure seamless customer service. **Key Responsibilities** * Check passengers' identification and verify their travel documents * Handle baggage, including labeling, lifting, and transporting * Report flight information, including arrivals, departures, and pre-loading data * Provide exceptional customer service, including responding to customer inquiries and resolving issues * Offer auxiliary services, such as "more speed" and "more space" * Coordinate with colleagues and other departments to ensure seamless customer service * Assist with planning airplane seating for takeoff and loading, including cleaning seats, seat-pockets, and floors * Operate airport equipment, including client enplaning/deplaning equipment such as jetways, stairs, and airbridges * Help passengers with special needs, such as those requiring assistance with boarding * Perform and rotate through all airport operations-related duties, including gate, ticket counter, and other areas * Other duties as assigned **Essential Qualifications** * High school diploma or equivalent * At least 18 years of age * One year of customer service or sales experience * Strong communication and interpersonal skills * Proficiency in written and spoken English * Ability to complete a customer service evaluation * Familiarity with blithequark's Uniform Policy Manual * Ability to work variable hours, including evenings, weekends, and holidays * Experience using a mouse, computer, keyboard, and basic word processing, email, and office applications * Ability to use handheld radios and receivers to communicate with colleagues and make terminal announcements * Ability to obtain and maintain a valid Security Identification Display Area (SIDA) ID * Experience performing under pressure and meeting tight deadlines * May be required to have and maintain a valid driver's license and a driving record that meets blithequark's insurance guidelines * May be required to obtain and maintain a US Customs Permit * Ability to travel occasionally (10%) * Legally qualified to work in the country in which the position is located * Approval to work in the US is required; this position is not eligible for visa sponsorship * Pass a pre-employment drug test **Preferred Qualifications** * Two years of customer service, volunteer, or sales experience * Knowledge of customer service standards and practices * Experience working with different types of payment (cash, credit cards, traveler's checks, etc.) * Past airline experience * Bilingual abilities **Crewmember Expectations** * Regular attendance and punctuality * Ability to work flexible hours, including evenings, weekends, and holidays * Willingness to make occasional trips to other locations for training or brief assignments * Ability to maintain a professional appearance * While working or traveling on blithequark flights, and when time allows, all able crewmembers are expected to assist with light cleaning of the aircraft * Familiarity with and adherence to blithequark's culture, values, and policies * Commitment to advancing blithequark's #1 value of safety as a Health Ambassador, supporting blithequark's Safety Management System (SMS) components, Safety Strategy, and social norms * Ability to identify and report health or safety concerns, issues, incidents, or hazards, and report them promptly and without hesitation using blithequark's private reporting systems (Aviation Health Activity Program (pronto) or Security Activity Report (SAR)) * Compliance with all relevant regulations, guidelines (FAA, OSHA, etc.), and blithequark policies, procedures, and risk controls * Maintenance of blithequark's safety performance metric objectives and understanding of how they relate to their responsibilities and obligations **Equipment and Work Environment** * Computer and other office equipment * Public Location Framework * Jetway and air stairs (client enplaning/deplaning equipment) * Handheld radios * Unattended PC booths used to recognize and handle client reservations * Light Emitting Diode (LED) screens and signs * Airport environment * Exposure to climate and raised noise levels within airports * Ability to stand for extended periods * May be required to cover unpredictable tasks that occasionally result in extended workdays **Physical Exertion** * Moderate physical exertion expected by handling items up to 50 pounds regularly or 70-100 pounds occasionally with the assistance of others or equipment. **Compensation and Benefits** The base salary for this position starts at $15.00. Base salary is one part of blithequark's comprehensive compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short- and long-term disability insurance, basic life insurance, free space available travel on blithequark, and more. blithequark is an Equal Opportunity Employer and an Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against based on disability. Apply Job! Apply for this job