**Experienced Customer Support Representative – Blithequark’s Financial Services Team**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join Blithequark's Financial Services team as an Experienced Customer Support Representative. **About Blithequark** Blithequark is a leading financial services company dedicated to strengthening the financial well-being of our clients. With a rich history of innovation and a commitment to excellence, we help individuals, businesses, and institutions achieve their financial goals. Our mission is to empower people to thrive professionally and personally, and we're looking for talented individuals like you to join our team. **The Opportunity** As an Experienced Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences and resolving complex issues with empathy and professionalism. You'll work closely with our customers to understand their needs, provide personalized solutions, and ensure their satisfaction. This is a full-time, primarily phone-based contact center position, and you don't need a finance background to succeed in the role. **Key Responsibilities** * Establish rapport and show empathy with customers, making them feel valued and understood * Effectively use internal resources (e.g., computer systems, online resources, and business partner relationships) to arrive at the right solution for the customer * Demonstrate excellent customer service skills with perseverance to resolve issues and process transactions accurately * Define a problem clearly and raise concerns when necessary * Take initiative for acquiring the expertise and knowledge to effectively resolve customer issues * Assist customers with professionalism while following measurable business goals **The Expertise and Skills You Bring** * A degree or customer service experience is helpful, but not required. If you don't have a degree, Blithequark offers tuition reimbursement programs to help you further your education * Listening and empathy skills to support the challenges of our diverse customers * Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g., email, live chat, etc.) * A "customer-first" attitude towards others and being a supportive teammate * Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test * Pro-active problem-solving skills * Ability to manage challenging situations and conversations via voice or digital channels * Utilizing effective questioning to uncover hidden customer needs * Identifying the actions needed to obtain positive outcomes **Benefits** At Blithequark, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally. Our benefits package includes: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Flexible work arrangements * Professional development opportunities * Recognition and rewards programs **Schedule** Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods. **Certifications** Blithequark is committed to maintaining the highest standards of quality and customer satisfaction. We're proud to hold various certifications and accreditations, including: * [Insert certifications and accreditations] **Work Environment and Culture** At Blithequark, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. We're committed to creating a culture of inclusion and belonging, where everyone feels valued and respected. Our work environment is dynamic, fast-paced, and collaborative, with opportunities to learn and grow with the company. **Compensation and Perks** We offer competitive compensation and benefits packages, including: * Salary range: $45,000 - $60,000 per year * Bonus structure: Eligible for bonuses based on performance * Benefits: Comprehensive health insurance, 401(k) matching program, paid time off, and holidays * Perks: Flexible work arrangements, professional development opportunities, recognition and rewards programs **Career Growth Opportunities and Learning Benefits** At Blithequark, we're committed to helping you grow and develop your skills and knowledge. We offer: * Comprehensive training programs * Mentorship opportunities * Professional development opportunities * Recognition and rewards programs * Opportunities for advancement and career growth **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or credentials. **Equal Opportunity Employer** Blithequark is an equal opportunity employer. We believe that the most effective way to attract, develop, and retain a diverse workforce is to build an enduring culture of inclusion and belonging. We welcome applications from diverse candidates and are committed to creating a workplace where everyone feels valued and respected. **Accommodation Requests** Blithequark will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR Accommodation Team by sending an email to [insert email address]. **Join Our Team** At Blithequark, we're passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives. We're looking for talented individuals like you to join our team and help us achieve our mission. Apply today and discover the Blithequark difference! Apply for this job