Experienced Customer Support Representative - Chat and Lead Generation Specialist for Automotive Industry Clients

Introduction to arenaflex arenaflex, a leader in providing innovative solutions to the automotive industry, is seeking a highly skilled and enthusiastic Customer Support Representative - Chat to join our dynamic team. As a key member of our customer support team, you will engage in online conversations with customers, representing our automotive dealer clients in a favorable and professional manner. Your primary goal will be to turn these conversations into valuable leads that help our clients generate revenue and grow their businesses. About Our Work Environment arenaflex offers a relaxed yet professional and fun work environment that is perfect for individuals who are passionate about delivering exceptional customer service and enjoy working with technology. We are committed to fostering a positive and energetic workplace culture that encourages collaboration, creativity, and growth. Our team members are our greatest assets, and we strive to provide them with the tools, training, and support they need to succeed in their roles. Key Responsibilities As a Customer Support Representative - Chat at arenaflex, your key responsibilities will include: Handling a wide variety of customer inquiries via online chat in a timely and professional manner Providing accurate and helpful information about our products and services to customers via online chat Narrowing down on appointment information to schedule appointments and generate leads for our clients Capturing customer contact information for lead generation and client review purposes Summarizing interactions based on customer needs for client review and follow-up Developing and maintaining a knowledge base of our evolving products and services to ensure you have the latest information and insights to share with customers Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Previous experience in retail customer service or the automotive industry is preferred but not necessary Basic internet and window-based computer skills, including the ability to navigate multiple software applications and systems A strong ability to multitask, with gaming experience being helpful in this regard A positive and professional demeanor, with excellent written and verbal communication skills The ability to adapt to change and thrive in a quick-paced work environment Preferred Qualifications In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications: Experience working in a customer-facing role, with a strong track record of delivering exceptional customer service Knowledge of the automotive industry, including products, services, and trends Experience working with technology, including chat software, CRM systems, and other digital tools A strong desire to learn and grow, with a commitment to ongoing professional development and training Training and Development At arenaflex, we are committed to providing our team members with the training and development they need to succeed in their roles. As a new hire, you will be required to attend 4 weeks of training, which will take place on Tuesdays through Saturdays between the hours of 10am-6:30pm CST. This training will provide you with a comprehensive overview of our products, services, and systems, as well as the skills and knowledge you need to deliver exceptional customer service. Career Growth Opportunities arenaflex offers a range of career growth opportunities for talented and ambitious individuals. As you gain experience and develop your skills, you will have the opportunity to take on new challenges, pursue promotions, and advance your career within our organization. We are committed to helping our team members achieve their career goals and providing them with the support and resources they need to succeed. Work Environment and Company Culture arenaflex is proud to offer a positive and supportive work environment that is designed to help our team members thrive. Our company culture is built on a foundation of respect, inclusivity, and teamwork, and we strive to create a workplace that is welcoming and inclusive to all. We offer a range of amenities and benefits, including an onsite dining facility, fitness center, and medical center, as well as a variety of sports and social leagues and volunteering initiatives. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including medical, dental, vision, and life insurance, as well as company contributions to your HSA and a 6% match on 401(k). We also offer a range of perks and benefits, including paid time off, complimentary breakfast and lunch, and access to our onsite fitness center and medical center. Our goal is to provide our team members with a comprehensive rewards package that recognizes their contributions and supports their overall well-being. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Customer Support Representative - Chat role at arenaflex. This is a unique opportunity to join a dynamic and growing organization and contribute to the success of our automotive dealer clients. With our comprehensive training program, supportive work environment, and range of career growth opportunities, we are confident that you will find a rewarding and fulfilling career at arenaflex. Apply today to take the first step towards an exciting and challenging new role! Apply for this job