Experienced Customer Support Representative - Chat and Online Engagement Specialist for Automotive Industry Clients

Welcome to blithequark: Where Customer Satisfaction Meets Innovation At blithequark, we're passionate about delivering exceptional customer experiences that drive business growth for our automotive dealer clients. As a leader in the industry, we're seeking a talented and enthusiastic Customer Support Rep – Chat to join our dynamic team. If you're a people person with a knack for technology and a passion for providing top-notch support, we want to hear from you! About the Role: Customer Support Rep – Chat In this exciting role, you'll engage in online conversations with customers, representing our clients in a positive and professional light. Your primary goal will be to turn these conversations into valuable leads that help our clients generate revenue and grow their business. You'll be the face of our company, providing accurate information, answering questions, and addressing concerns in a timely and efficient manner. Key Responsibilities: Handle a wide variety of customer inquiries via online chat, providing personalized support and resolving issues in a professional and courteous manner Provide accurate and up-to-date information about our products and services, as well as those of our clients, to help customers make informed decisions Narrow down on appointment information to schedule appointments and drive business growth for our clients Capture customer contact information for lead generation and client review, ensuring that all interactions are documented and followed up on Summarize interactions based on customer needs for client review, providing valuable insights and feedback to help improve our services Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest industry trends and developments Qualifications and Requirements To succeed in this role, you'll need to possess a unique blend of technical, communication, and interpersonal skills. While previous experience in retail customer service or the automotive industry is preferred, it's not necessary – we're happy to train the right candidate. Here are some of the essential qualifications and requirements: Essential Qualifications: Basic internet and window-based computer skills, with the ability to learn new software and systems quickly Strong ability to multitask, with a keen eye for detail and a ability to prioritize tasks effectively Positive and professional demeanor, with excellent written and verbal communication skills Ability to adapt to change and thrive in a quick-paced work environment, with a flexible and resilient attitude Preferred Qualifications: Previous experience in retail customer service or the automotive industry, with a deep understanding of customer needs and preferences Gaming experience, with a strong ability to multitask and prioritize tasks in a fast-paced environment Strong technical skills, with experience using online chat software and other digital tools What We Offer At blithequark, we're committed to providing our associates with a comprehensive benefits package, including: Benefits and Perks: Medical, dental, vision, and life insurance, with company contributions to your HSA 6% match on 401(k), with a generous retirement savings plan Work-life balance with paid time off, including vacation days, sick leave, and holidays Onsite dining facility offering complimentary breakfast and lunch, with a fitness center and onsite medical center Wide variety of sports and social leagues to participate in after work, with volunteering initiatives through our Associate Foundation Career Growth and Development At blithequark, we're committed to helping our associates grow and develop in their careers. With a range of training programs and opportunities for advancement, you'll have the chance to develop new skills, take on new challenges, and achieve your career goals. Whether you're looking to move into a leadership role or specialize in a particular area, we'll provide you with the support and resources you need to succeed. Our Culture and Work Environment At blithequark, we're proud of our relaxed, professional, and fun work environment. We believe in fostering a culture of collaboration, innovation, and mutual respect, where everyone feels valued and supported. With a range of social events, team-building activities, and community initiatives, you'll have plenty of opportunities to get involved, make new friends, and have fun. How to Apply If you're a motivated and customer-focused individual with a passion for technology and innovation, we want to hear from you! To apply for this exciting opportunity, please submit your application, including your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to welcome you to the blithequark team! Conclusion At blithequark, we're committed to delivering exceptional customer experiences that drive business growth and success. As a Customer Support Rep – Chat, you'll play a critical role in helping us achieve this goal, providing personalized support and resolving issues in a professional and courteous manner. With a range of benefits, perks, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and innovative team. So why wait? Apply today and take the first step towards an exciting and rewarding career with blithequark! Apply for this job