**Experienced Customer Support Representative – Chat Operations at arenaflex**

At arenaflex, we're passionate about revolutionizing the automotive industry through innovative solutions and exceptional customer experiences. As a Customer Support Representative – Chat Operations, you'll play a vital role in delivering top-notch support to our clients and their customers, turning conversations into leads that drive revenue growth. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you! **About arenaflex** arenaflex is a dynamic and forward-thinking company that's changing the way automotive dealers connect with their customers. Our relaxed, yet professional and fun environment is the perfect place for individuals who thrive in a fast-paced, tech-driven industry. We're committed to fostering a culture of innovation, collaboration, and growth, where our team members can develop their skills, pursue their passions, and make a meaningful impact. **Responsibilities** As a Customer Support Representative – Chat Operations, you'll be responsible for: * Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services * Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review * Summarizing interactions based on customer needs for client review and developing a knowledge base of our evolving products and services * Collaborating with our team to resolve customer issues and improve overall customer satisfaction * Staying up-to-date with industry trends, products, and services to provide expert-level support to our clients and their customers **Qualifications** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry (not necessary, but a plus) * Basic internet and window-based computer skills, with a strong ability to multitask (gaming experience is a bonus!) * A positive and professional demeanor, with excellent written and verbal communication skills * The ability to adapt to change and thrive in a fast-paced work environment * Strong problem-solving skills and a customer-centric approach to support **Requirements** * Ability to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST * Availability to work a flexible schedule, including evenings and weekends (as needed) * Strong attention to detail and ability to maintain accurate records * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines **Benefits** At arenaflex, we're committed to supporting our team members' physical, emotional, and financial well-being. Our comprehensive benefits package includes: * Medical, dental, vision, and life insurance * Company contributions to your HSA and 6% match on 401(k) * Paid time off and a work-life balance that allows you to recharge and pursue your passions * Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and medical center * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation **Career Growth Opportunities** At arenaflex, we're dedicated to helping our team members grow and develop their skills. We offer: * Opportunities for professional growth and advancement within the company * Access to training programs and workshops to enhance your skills and knowledge * A collaborative and supportive work environment that encourages innovation and creativity * A culture of open communication and feedback, where your ideas and suggestions are valued and acted upon **Work Environment** Our College Station facility is a dynamic and inclusive work environment that's designed to inspire creativity and collaboration. You'll have access to: * A state-of-the-art training center with the latest technology and equipment * A fitness center and medical center to support your physical and emotional well-being * An onsite dining facility offering complimentary breakfast and lunch * A variety of sports and social leagues to participate in after work * Volunteering initiatives through our Associate Foundation to give back to the community **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional support, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career in the automotive industry. Apply Now! Apply for this job