**Experienced Customer Support Representative – Family Management and Co-Parenting Application Support**

At blithequark, we're on a mission to help families thrive across all of life's circumstances. Our innovative technology solutions bring together three leading family management brands: OurFamilyWizard, the world's most trusted co-parenting application, and Cozi, the #1 family organizing app in the U.S, and FamilyWall, the leading European-based family organization app. As a Customer Support Representative at blithequark, you'll play a vital role in providing exceptional technical and billing support to our application users, while also serving as a point of contact between our end-users and the development team. **About blithequark** blithequark is a technology company that has recently received a private investment round from Spectrum Equity, putting us in the same league as industry leaders like Grubhub, Ancestry.com, and Headspace. We're committed to accelerating our growth to the next level by reaching the millions of families who can benefit from our technology solutions. OurFamilyWizard, the flagship platform, enables families to co-parent seamlessly across households, while Cozi and FamilyWall provide a holistic set of solutions for all types of families. **Job Summary** As a Customer Support Representative at blithequark, you'll be responsible for providing technical, account, and billing support to customers using our mobile app and website. You'll quickly resolve customer questions and requests in a friendly, professional manner, while also diagnosing and reporting on technical glitches and sharing customer feedback. Your primary goal will be to educate customers on our features and benefits, while growing and maintaining a working knowledge of all company products, services, and promotions. **Key Responsibilities** * Provide technical, account, and billing support for customers using the OurFamilyWizard mobile app and OurFamilyWizard.com * Quickly resolve customer questions and requests in a friendly, professional manner * Diagnose and report on technical glitches and share customer feedback * Educate customers on OurFamilyWizard features and benefits * Grow and maintain a working knowledge of all company products, services, and promotions * Grow and maintain a working knowledge of all Customer Support policies, procedures, and protocols * Understand and profile customer needs to make recommendations for additional services **Who We're Looking For** * A critical thinker who can break down and resolve issues quickly and effectively * Strong interpersonal skills, with the ability to communicate effectively with customers and colleagues * Collaborative, with a willingness to partner with cross-functional teams to resolve inquiries and share customer feedback * Self-driven, with a curiosity and ownership of tasks * Passionate about helping families thrive **What You Bring** * A high level of web proficiency and strong computer skills * Strong communication skills, both written and verbal, with an eye toward grammatical proficiency * Proficiency in Microsoft Office and a solid understanding of Web, Android, and iOS platforms and operating systems * Demonstrated experience in customer support, customer experience, or customer-facing roles is preferred * Bachelors/Professional degree or equivalent experience is preferred * Experience with error reporting tools like JIRA is a plus * Experience with customer support tools like Zendesk is a plus * Knowledge of the Family Law industry is a plus **Why Join blithequark?** * Great mission: We're dedicated to creating a safe and productive environment for families to co-exist, and we're deeply motivated by adding value to the lives of parents, children, and practitioners. * Growing team: We're evolving and innovating, and you'll have an opportunity to contribute meaningfully to our organization as we hit our second stride. * Amazing culture: OurFamilyWizard has a positive and supportive culture, with a focus on being curious, inventive, and collaborative. **Our Benefits** * Full Medical: blithequark pays 100% of the premium for employee AND additional family members * 401k: Up to a 4% match with immediate vesting * 12 weeks paid leave for all new parents * 12 Paid Company Holidays + Paid Winter Break + Additional You Days * Learning & Development stipend for employees * Supportive and flexible working environment – work from anywhere! **Equal Employment Opportunities** blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. **How to Apply** If you're passionate about helping families thrive and have the skills and experience to excel in this role, we encourage you to apply. Please visit our website to submit your application and join our team at blithequark. Apply for this job