Experienced Customer Support Representative for Ecommerce Business Growth - Night and Weekend Shifts Available - Must be within Commuting Distance to Coppell, TX

Welcome to blithequark: Empowering Ecommerce Success At blithequark, we're passionate about helping artists and entrepreneurs turn their ideas into thriving ecommerce businesses. As one of the world's leading printing, warehousing, and fulfillment companies, we've built a reputation for excellence and innovation. With over 300,000 customers relying on our services, we're committed to delivering top-tier support and empowering our clients to achieve their goals. Our story is one of rapid growth, with 1,800+ employees worldwide and a track record of printing over 32 million items since our founding in 2013. We've been recognized as one of the fastest-growing companies in the US by INC for two consecutive years, and we're excited to continue pushing the boundaries of what's possible in ecommerce. About the Role: Customer Support Representative We're seeking an experienced and customer-focused individual to join our team as a Customer Support Representative. As a key member of our support team, you'll play a vital role in ensuring our clients receive exceptional service and support during every interaction. Your excellent communication skills, ability to multitask, and confidence in resolving complex issues will make you a valuable asset to our team. Whether you're a gamer, a recent graduate, or a seasoned tech support professional, we're looking for someone who exudes confidence and is passionate about delivering outstanding customer experiences. Key Responsibilities: Provide top-tier customer service via email, live chat, and phone support, addressing client inquiries and resolving issues in a timely and professional manner Assist clients in setting up their online shops, designing products, and troubleshooting issues with their ecommerce platforms Help clients navigate our services, including product setup, order fulfillment, and shipping Collaborate with internal teams to resolve complex issues and improve our services Participate in ongoing training and development to stay up-to-date with our services and industry trends Requirements and Qualifications: To succeed in this role, you'll need to possess excellent active listening skills, be able to speak clearly and effectively, and demonstrate a strong service orientation. You should be able to read and comprehend complex written sentences and paragraphs, think critically, and persuade others to change their minds or behavior. Additional competencies include: Active learning: understanding the implications of new information for current and future problem-solving and decision-making Monitoring: assessing performance to make improvements or take corrective action Social perceptiveness: being aware of others' reactions and understanding why they react as they do Time management: managing your own time and the time of others effectively Good hand-eye coordination and ability to work with hands What We Offer: In return for your hard work and dedication, we offer a competitive pay package, comprehensive benefits, and opportunities for personal and professional growth. Our benefits include: Competitive pay (from home!) Health, dental, vision, and life insurance 401k with company match Personal and professional development opportunities A fun and engaging work environment Remote work options Career Growth and Development: Develop your skills and expertise in customer support and ecommerce Take on new challenges and responsibilities as you grow in your role Collaborate with cross-functional teams to drive business results Participate in mentorship programs and knowledge-sharing initiatives Work Environment and Company Culture: At blithequark, we're proud of our dynamic and inclusive work environment. We believe in fostering a culture of respect, empathy, and open communication. Our team is passionate about ecommerce and dedicated to delivering exceptional customer experiences. We're committed to creating a workplace where everyone feels valued, supported, and empowered to succeed. Some highlights of our company culture include: Regular team-building activities and social events Opportunities for feedback and recognition A collaborative and supportive work environment A commitment to diversity, equity, and inclusion Compensation, Perks, and Benefits: In addition to our competitive pay package and comprehensive benefits, we offer a range of perks and benefits to support your well-being and success. These include: Flexible working hours and remote work options Access to cutting-edge technology and tools Opportunities for professional development and growth A fun and dynamic work environment Join Our Team: If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. As a Customer Support Representative at blithequark, you'll have the opportunity to make a real impact on our clients' businesses and contribute to our company's continued growth and success. Don't miss out on this exciting opportunity to join our team and grow with us! AAP/EEO Statement: blithequark provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We expressly prohibit any form of workplace harassment and are committed to creating a safe and inclusive work environment for all employees. Apply for this job