Experienced Customer Support Representative for Public Benefit Programs – Remote Opportunity with Flexible Scheduling and Professional Growth

Introduction to blithequark and the Industry At blithequark, we are dedicated to making a positive impact on people's lives by providing essential support to individuals enrolling in public benefit programs. As a leader in the industry, we recognize the importance of compassionate and patient customer support representatives who can make a tangible difference in the well-being and peace of mind of our callers. If you are passionate about helping others and are looking for a flexible work-from-home opportunity where your skills can shine, we encourage you to read on and explore this exciting opportunity with blithequark. Job Overview As a Customer Support Representative providing services on behalf of blithequark, you will have the unique opportunity to provide critical support to individuals navigating public benefit programs. Your empathetic and patient approach will ensure that callers receive the assistance they need, making a real difference in their lives. This remote opportunity offers flexible scheduling, allowing you to work from the comfort of your own home and easily schedule around other commitments. Key Responsibilities Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner Providing information in accordance with established policies, procedures, and privacy laws Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls Assisting customers with their communication needs, such as relay services for callers with speech or hearing impairments and translation services for callers who don't speak English Placing outbound calls as needed to share time-sensitive information with customers Using multiple computer systems to access data and document information About You To be successful in this role, you should have at least one year of customer service experience. Knowledge of public benefit programs and prior experience in a health or human services setting are highly desirable, but not required. You will need: Excellent written and verbal communication skills Great active listening skills Strong attention to detail Strong PC skills, including the ability to quickly learn new computer applications A positive attitude Empathy, patience, and professionalism Strong multitasking skills and the ability to adapt to change in a fast-paced environment The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures Good problem-solving and de-escalation skills The ability to maintain confidentiality of sensitive information Essential Qualifications In addition to the skills and competencies listed above, you will need to meet the following essential qualifications: A computer meeting the specified criteria (Windows 10 or 11, 8GB of RAM, 6 CPUs, at least 500MB of free space, sound card, and up-to-date antivirus software) Access to high-speed, hardwired internet (no Wi-Fi or Satellite) Dual monitors A USB noise-cancelling headset A webcam for certification and training purposes Work Environment and Company Culture At blithequark, we are committed to creating a positive and supportive work environment that allows our customer support representatives to thrive. As a remote worker, you will enjoy the flexibility to work from the comfort of your own home and easily schedule around other commitments. Our company culture values empathy, patience, and professionalism, and we recognize the importance of maintaining a healthy work-life balance. Career Growth Opportunities and Learning Benefits At blithequark, we are dedicated to the growth and development of our customer support representatives. You will have access to one-on-one mentorship, free certification, and ongoing development opportunities to help you succeed in your role and advance your career. Our flexible scheduling and remote work arrangement also provide the opportunity to achieve a better work-life balance and pursue other interests and passions. Compensation, Perks, and Benefits This flexible opportunity pays independent contractors $13 per hour. As a remote worker, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you will receive: One-on-one mentorship Free certification and ongoing development opportunities The freedom and flexibility to choose your own schedule, within the client's hours of operation The chance to achieve better work-life balance Access to exclusive discounts and savings opportunities through our perks program Conclusion If you are passionate about making a difference in people's lives and are looking for a flexible work-from-home opportunity where your skills can shine, we encourage you to apply for this exciting opportunity with blithequark. As a customer support representative, you will have the unique opportunity to provide critical support to individuals navigating public benefit programs and make a real difference in their lives. With our commitment to career growth and development, flexible scheduling, and positive company culture, we believe that this opportunity has the potential to be a rewarding and fulfilling experience for the right candidate. Don't miss out on this opportunity to join our team and make a positive impact on people's lives. Apply now to become a Customer Support Representative with blithequark and start your journey towards a fulfilling and rewarding career. Apply for this job