**Experienced Customer Support Representative – German, English, and Russian Language Expert | blithequark | Remote (Worldwide)**

Are you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you have a knack for communicating technical concepts in a clear and concise manner? If so, we invite you to join blithequark, a leading mobile game development company, as an Experienced Customer Support Representative. **About blithequark** blithequark is one of the most successful mobile game development companies in the world, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. Our games have been installed 2.3 billion times, and over 30 million people play them every day. We're a dynamic and innovative company that values creativity, teamwork, and customer satisfaction. Our mission is to create engaging and immersive gaming experiences that bring joy to millions of players worldwide. **Join Our Team** As a Customer Support Representative at blithequark, you'll have the opportunity to work with a global player base, providing technical advice and assistance to resolve issues and enhance our support services. You'll be part of a diverse and talented team that includes production, QA, design, programming, legal, and marketing departments. We're looking for a dynamic and customer-focused individual who can communicate effectively in German, English, and Russian languages. **Key Responsibilities** * Be a go-to expert who provides tech support for our free-to-play mobile games' multiple platforms, managing player tickets with the help of support engineers * Engage with a global player base, offering technical advice and assistance * Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments for seamless solutions * Use your research skills to come up with solutions and enhance our support services * Provide exceptional customer service, responding to player inquiries and resolving issues in a timely and professional manner **Requirements** * Excellent communication skills in English, both verbal and written * Excellent communication skills in German, both verbal and written * Excellent communication skills in Russian, both verbal and written * A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise * Experience playing mobile games is preferred * Strong problem-solving skills and ability to work independently * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong communication and interpersonal skills, with the ability to build rapport with players and colleagues **Essential Qualifications** * Bachelor's degree in a related field (e.g., computer science, communications, or a related field) * 1-3 years of experience in customer support or a related field * Strong knowledge of mobile games and technical concepts * Excellent written and verbal communication skills in German, English, and Russian languages * Ability to work in a remote environment and communicate effectively with team members and players **Preferred Qualifications** * Experience working in a gaming industry or a related field * Knowledge of customer relationship management (CRM) software and tools * Experience with issue tracking and resolution software * Strong analytical and problem-solving skills * Ability to work in a team environment and collaborate with diverse departments **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and prioritize tasks effectively * Strong technical knowledge of mobile games and technical concepts * Ability to communicate complex technical concepts in a clear and concise manner * Strong research skills and ability to come up with creative solutions * Ability to work in a fast-paced environment and adapt to changing priorities **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development, including training and mentorship programs * Access to discounted English language courses and professional development opportunities * Regular internal bootcamps and workshops to enhance skills and knowledge * Opportunities to work on high-profile projects and collaborate with diverse teams * Recognition and rewards for outstanding performance and contributions to the company **Work Environment and Company Culture** * Remote work options available, with the flexibility to work from home or one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro * Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction * Opportunities to participate in charity projects and community initiatives * Access to a range of employee benefits, including healthcare, work-life balance, and entertainment perks **Compensation, Perks, and Benefits** * Competitive salary and benefits package * Opportunities for professional growth and development * Access to a range of employee benefits, including healthcare, work-life balance, and entertainment perks * Recognition and rewards for outstanding performance and contributions to the company * Opportunities to participate in charity projects and community initiatives **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! Apply Now! Apply for this job