**Experienced Customer Support Representative – Hughes Enterprise Maintenance – Remote Night Shift Opportunity at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're seeking a highly skilled and dedicated Customer Support Representative to join our team. This is an exciting opportunity to work with a dynamic organization, utilizing your exceptional communication skills and technical expertise to provide top-notch support to our clients. **About arenaflex** arenaflex is a forward-thinking organization that's revolutionizing the way we approach customer support. With a strong focus on innovation, collaboration, and employee growth, we're creating a work environment that's both challenging and rewarding. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals who share our vision. **Job Summary** As a Customer Support Representative, you'll play a critical role in ensuring the success of our clients by providing timely and effective support for Hughes Enterprise Maintenance orders. This position requires a high level of technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment. If you're a motivated and results-driven individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Assist with screening and monitoring orders in the system to ensure timely and accurate processing * Collaborate with technicians to close out orders and resolve any issues that may arise * Handle internal escalations to ensure orders are accepted and rolled on, ensuring seamless communication with clients * Update information through data entry, maintaining accurate records and ensuring data integrity * Run reports and update trackers as needed to monitor progress and identify areas for improvement * Assist with logistics and system-related issues, providing technical support as needed * Provide exceptional customer service through inbound and outbound calls, emails, and other communication channels **What's in it for you?** * Competitive salary of $15.00 per hour, plus a $2.00 shift differential for night shift work * Comprehensive benefits package, including company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program * Other benefits offered include 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance * Opportunities for career growth and professional development, with a focus on employee learning and advancement * Collaborative and dynamic work environment, with a strong focus on teamwork and innovation **Requirements** * High School Diploma or GED equivalent * 1 year of customer service experience preferred, with a strong focus on technical support and problem-solving * Effective oral and written communication skills, with the ability to communicate complex technical information to clients * Follow-through and the ability to multi-task and meet deadlines, with a strong focus on time management and organization * Ability to work independently, with a willingness to research and suggest creative solutions to complex problems * Adaptability and flexibility, with the ability to learn quickly and grasp new instructions easily * Strong computer navigation skills and knowledge of Microsoft Office * Ability to work under pressure and respond with urgency, with a strong focus on customer satisfaction and resolution **Schedule** * In-person training at our office located in Green Bay, WI, Monday - Friday, day shift * 12-hour rotating night shift schedule from 6:00pm to 6:00am, with opportunities for flexible scheduling and overtime as needed **Why choose arenaflex?** * arenaflex is a dynamic and innovative organization that's committed to delivering exceptional customer experiences * We offer a comprehensive benefits package, with a focus on employee well-being and career growth * Our team is passionate about collaboration, innovation, and employee learning, with a strong focus on teamwork and professional development * We're committed to creating a work environment that's both challenging and rewarding, with opportunities for career advancement and professional growth **How to apply** If you're a motivated and results-driven individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a work environment that's inclusive and respectful of all employees. **Note** arenaflex is a remote-friendly organization, with opportunities for flexible scheduling and work-from-home arrangements. However, in-person training is required at our office located in Green Bay, WI. Must live within 45 minutes to 1 hour of Green Bay, WI. Apply for this job