**Experienced Customer Support Representative – Live Chat & Phone Support at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on the lives of others? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join our team of dedicated customer support representatives at blithequark as a Live Chat & Phone Support Agent. **About blithequark** blithequark is a leading provider of innovative solutions that empower individuals and businesses to thrive in an ever-changing world. Our mission is to deliver exceptional customer experiences that exceed expectations and foster long-lasting relationships. We're committed to creating a work environment that values diversity, inclusivity, and continuous learning, where our team members can grow, develop, and make a meaningful impact. **Job Summary** As a Live Chat & Phone Support Agent at blithequark, you will play a vital role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently. You will be responsible for providing exceptional customer support via phone, email, or live chat, leveraging your analytical skills, technical expertise, and interpersonal skills to drive decision-making and deliver results. **Key Responsibilities** * Answer customer questions that come in via our website(s) and provide concise, effective, and efficient responses * Provide technical support, resolve customer service inquiries, and offer additional forms of real-time problem-solving to customers via live chat * Identify major pain points and flag them to a liaison for further action, contributing to the development and improvement of our products and services * Engage in on-the-job training, cross-training on other channels, and broader customer service training to enhance your skills and knowledge * Work collaboratively with internal stakeholders to resolve customer issues and improve the overall customer experience **Essential Qualifications** * A love for customers and their experience with our products * Analytical skills and ability to leverage data to drive decision-making * Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders * Experience with customer support ticketing systems and CRM platforms * Knowledge of customer support metrics and industry best practices * Ability to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals) * Availability to work weekends if needed **Preferred Qualifications** * Previous experience in a customer support role, preferably in a live chat or phone support environment * Familiarity with customer support software and tools, such as Zendesk or Freshdesk * Experience with data analysis and reporting tools, such as Google Analytics or Tableau * Certification in customer service or a related field * Fluency in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Strong technical skills, including proficiency in customer support software and tools * Ability to work collaboratively with internal stakeholders * Strong attention to detail and ability to multitask * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our team members' growth and development. As a Live Chat & Phone Support Agent, you will have access to: * Comprehensive on-the-job training and cross-training on other channels * Broader customer service training to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility, work-life balance, and employee well-being. Our team members enjoy: * Flexible work arrangements, including remote work options * Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan * Collaborative and supportive work environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan * Opportunities for bonuses and performance-based incentives * Flexible work arrangements, including remote work options * Access to industry-leading tools and technologies **How to Apply** If you're passionate about delivering exceptional customer experiences and making a lasting impact on the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that values diversity, inclusivity, and continuous learning, where our team members can grow, develop, and make a meaningful impact. Apply for this job