**Experienced Customer Support Representative – Online Course Platform Pioneer**

At blithequark, we're revolutionizing the way people learn and grow through our innovative online course platform. As a pioneer in this space, we're seeking an exceptional Customer Support Representative to join our team and help shape the future of education. **About blithequark** blithequark is a cutting-edge online course platform that empowers individuals to unlock their full potential through engaging, interactive, and accessible learning experiences. Our mission is to democratize access to quality education, making it possible for people from all walks of life to acquire new skills, knowledge, and expertise. With a focus on user-centric design, we strive to create a seamless and enjoyable learning experience that sets us apart from the competition. **The Role** As our first full-time Customer Support Representative, you'll play a vital role in shaping the customer experience and helping us scale our support team. You'll be trained directly by our founder, Vasco Cavalheiro, and will have the opportunity to learn our software product inside and out. Your responsibilities will include: * Learning our software product and providing top-notch support to our customers * Collaborating with our team to write and maintain comprehensive help center documentation * Testing our product and reporting any issues you encounter, helping us to refine and improve our platform * Providing exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction **Key Skills and Qualifications** To succeed in this role, you'll need: * Fluency in native-like English, as you'll be communicating with customers and writing documentation in English * Familiarity with software products, web hosting services, and online course platforms (ideally) * Basic understanding of DNS (Domain Name System) and its applications, particularly setting up DNS records for websites using CNAME and CAA DNS records (a huge plus) * Excellent communication and problem-solving skills, with the ability to work independently and collaboratively as part of a remote team * Strong analytical and technical skills, with the ability to troubleshoot and resolve complex issues * Flexibility and adaptability, with a willingness to learn and grow with our company **Job Perks and Conditions** As a valued member of our team, you'll enjoy: * A competitive monthly salary of $300 USD, negotiable * Full-time freelance status, with the flexibility to work from home in your own timezone * A flexible schedule, with 8 hours of work per day, allowing you to balance your work and personal life * Opportunities for career growth and professional development, with a focus on continuous learning and improvement * A comprehensive benefits package, including 20 days of leave per year and access to our employee assistance program * The chance to work on a cutting-edge platform, making a real impact on the lives of our customers and the education industry as a whole **What We're Looking For** We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional support experiences. If you're a quick learner, a problem-solver, and a team player, we want to hear from you. Please submit your application, including your CV and a brief introduction, to [email protected]. **Application Instructions** To apply, please send an email to [email protected] with the following: * A brief introduction, highlighting your relevant experience and qualifications * A copy of your CV * A detailed explanation of our company and product, including our target audience, competitors, and unique value proposition * A description of your experience with DNS, including any relevant knowledge or skills you possess * Your country and timezone, as well as any other relevant information about your work environment * Any questions you may have about the role or our company **Tips for a Successful Application** * Please don't just send your CV – highlight your relevant experience and qualifications in the body of your email * Show us that you've done your research on our company and product, and that you're genuinely interested in joining our team * Be specific about your experience with DNS and its applications * Keep your email concise and easy to read, with clear headings and bullet points We look forward to hearing from you and exploring how you can contribute to our mission to revolutionize online education! Apply for this job