**Experienced Customer Support Representative – Part-Time Remote Opportunity at arenaflex**

Are you ready to embark on a journey of endless possibilities, both in and out of the workplace? Join the arenaflex family, and you'll explore the world, develop your skills, and become the best version of yourself. As you take on new challenges, you'll master new abilities, propel your career, and have a blast. Take the leap and advance both your personal and professional life – we're ready for you! **Why You'll Love This Role** As a Customer Support Representative at arenaflex, you'll connect with customers in a friendly, professional, courteous, and expert manner. You'll be the face of our company, and we're looking for someone who can shine in this role. **Key Responsibilities** These are the fundamental elements of the job. This list is intended to reflect the current job requirements, but there may be additional essential duties (and non-essential work tasks) not mentioned. Management will alter the job or require different tasks to be performed when functionally necessary, noting any applicable legal commitments, including any collective bargaining agreements. * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and front seat tasks (excluding curbside), resolve oversold seat tasks, and issue upgrades * Issue vouchers and coordinate with vendors for traveler hotel accommodations, meals, and transportation; coordinate fuel and refreshments * Perform traveler boarding, including ticket lift as well as ticket lift/check * Operate door reader/scanner and related duties to include pre-boarding, observing/checking carry-on items and gate models * Operate jetways/bridges for purposes of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight documents * Perform traveler service flight close-out procedures * Accept, check, and label travelers' bags at destination points, full-service ticket counters, and premium ticket counters * Maintain a schedule of the flight boarding process * Perform customer service hands-on training * Process and complete visa document exchanges at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and stand staff handling at ticket counters * Man the lines at ticket counter booths and ticket counters * Clear/check international documents at stands in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including meeting any obligatory overtime requirements * Answer and assist during security or potentially emergency situations * Provide gate information to travelers * Provide quality customer service in a professional manner and according to arenaflex's standards * Adhere to company policies, procedures, and performance standards * Complete task-related phases of training * Comply with applicable laws (e.g. Dab, FAA, TSA) * Utilize various internal tools/frameworks including during customer interactions * Wear uniforms as required by company policy **Sensible accommodations may be made for qualifying individuals with disabilities.** **Depending on your airport size, you may also perform the following:** * Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities * Help international travelers through customs/migration, including baggage review * Convey tickets, international flight documents, and customs/migration forms **All You'll Need for Success** * Least Capabilities + Instruction and Earlier Professional training + Bilingual language abilities required in certain areas + Valid driver's license as required by local authorities + Should meet FAA criminal record checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Should be able to obtain suitable airport power or US Customs security identifications, if necessary + Completion of a pre-employment drug screen, thorough background check, or fingerprinting to meet company and security requirements + Should be eligible to work in the U.S. * Favored Capabilities + Instruction and Earlier Professional training + Working knowledge of Saber or other Traveler Service Framework + Past hands-on Customer support experience + Working in a high-speed environment **What You'll Get** Take advantage of everything arenaflex has to offer: * Medical benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self – that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at arenaflex** From the colleagues we hire to the customers we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our customers, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a tremendous sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Be yourself at arenaflex. Apply! Apply for this job