**Experienced Customer Support Representative – Remote Part-Time Opportunity at blithequark**

Are you a customer-focused individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a leading innovator in the industry, where we're seeking an experienced Customer Support Representative to join our team on a part-time, remote basis. As a Customer Support Representative at blithequark, you'll play a critical role in providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations. With a focus on delivering personalized, timely, and effective solutions, you'll be the face of our company, building strong relationships and fostering a sense of community among our clients. **About blithequark** blithequark is a forward-thinking organization that's revolutionizing the way we approach customer support. With a commitment to innovation, collaboration, and excellence, we're dedicated to creating a workplace culture that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional experiences, and we're seeking like-minded individuals to join our ranks. **Job Summary** We're seeking an experienced Customer Support Representative to join our team on a part-time, remote basis. As a key member of our support team, you'll be responsible for providing exceptional support to our clients, resolving issues efficiently, and exceeding their expectations. With a focus on delivering personalized, timely, and effective solutions, you'll be the face of our company, building strong relationships and fostering a sense of community among our clients. **Key Responsibilities** * Support Ticket Triage: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team. * Account Access Updates: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals. * Notification of Account Creation: Welcome new users by sending outreach communications that include training materials and registration information. * Zoho Desk (Help Desk) Monitoring: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards. * Upsell Additions: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC). * Hand-Off Calls: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information. **Essential Qualifications** * At least 1 year of client-facing customer support experience * Microsoft Office, Excel, and other productivity software proficiency * Healthcare background/terminology experience * Great communication and ability to multitask **Preferred Qualifications** * Bachelor's degree * Zoho Desk experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Proficiency in Microsoft Office, Excel, and other productivity software * Ability to multitask and prioritize tasks effectively * Strong attention to detail and organizational skills * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Support Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to help you develop your skills and expertise * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive team environment **Work Environment and Company Culture** As a remote part-time employee, you'll have the flexibility to work from the comfort of your own home, with the ability to set your own schedule and work at your own pace. Our company culture is built on a foundation of collaboration, innovation, and excellence, with a focus on delivering exceptional experiences for our clients. **Compensation, Perks, and Benefits** As a part-time employee, you'll receive a competitive hourly rate of $20-24 per hour, with the opportunity to earn additional income through bonuses and incentives. You'll also have access to a range of benefits, including: * Medical, dental, and vision insurance * HSA, FSA, and DCFSA account options * 401k retirement account access with employer matching * Paid sick leave and/or other paid time off as provided by applicable law **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job