**Experienced Customer Support Representative – Remote Tax Software Navigation and Assistance**

Are you passionate about delivering exceptional customer experiences and navigating complex software systems? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's team as an Experienced Customer Support Representative, specializing in Intuit TurboTax software navigation and assistance. **About blithequark** blithequark is a leading provider of innovative tax software solutions, empowering individuals and businesses to navigate the complexities of tax preparation and filing. Our mission is to revolutionize the tax industry by delivering cutting-edge technology, exceptional customer support, and a culture of innovation and collaboration. As a remote Customer Support Representative, you will be part of a talented team that is dedicated to making a meaningful impact in the lives of our customers. **Responsibilities** As an Experienced Customer Support Representative, you will play a critical role in delivering exceptional customer experiences and ensuring that our customers receive the support they need to navigate Intuit TurboTax software. Your key responsibilities will include: * Assisting customers with software navigation for Intuit TurboTax, including troubleshooting and resolving technical issues * Helping customers locate prior returns and amendments, ensuring that they have access to their tax history and can make informed decisions about their tax preparation and filing * Escalating calls when necessary, collaborating with internal teams to resolve complex issues and provide comprehensive support to our customers * Providing support via phone, video chat, and traditional chat channels, adapting to the needs and preferences of our diverse customer base **Requirements** To succeed in this role, you will need to possess the following essential qualities and skills: * A sincere desire to assist customers, with a passion for delivering exceptional experiences and building strong relationships * Tech-savvy and proficient with computers, with the ability to navigate multiple systems and software applications * Ability to multi-task and prioritize tasks effectively, managing multiple customer interactions and resolving complex issues in a timely and efficient manner * Excellent communication skills, with the ability to communicate with a friendly tone and professional demeanor, both verbally and in writing **Nice-to-haves** While not essential, the following skills and experiences would be highly valued in this role: * Experience in customer service roles, with a proven track record of delivering exceptional customer experiences and resolving complex issues * Familiarity with tax software or financial services, with a deep understanding of the tax preparation and filing process **Benefits** As a remote Customer Support Representative at blithequark, you can expect to enjoy a range of benefits, including: * Flexible schedule, allowing you to work from the comfort of your own home and manage your time effectively * Work from home, with the flexibility to create a productive and comfortable workspace that suits your needs * Referral program, with opportunities to earn rewards and recognition for referring friends and colleagues to our team **Skills and Competencies** To succeed in this role, you will need to possess a range of skills and competencies, including: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams * Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and resolve customer complaints * Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility * Strong technical skills, with proficiency in software applications and systems, including Intuit TurboTax * Ability to work independently, with minimal supervision, and as part of a team, collaborating with internal teams to resolve complex issues **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to investing in the growth and development of our team members. As a remote Customer Support Representative, you can expect to enjoy a range of career growth opportunities and learning benefits, including: * Ongoing training and development, with opportunities to learn new skills and expand your knowledge of tax software and financial services * Career progression opportunities, with the potential to move into leadership roles or specialized areas of the business * Collaborative and supportive work environment, with opportunities to learn from and contribute to the growth and development of our team **Work Environment and Company Culture** At blithequark, we pride ourselves on our collaborative and supportive work environment, with a culture that values innovation, creativity, and teamwork. As a remote Customer Support Representative, you will be part of a talented team that is dedicated to making a meaningful impact in the lives of our customers. Our work environment is designed to be flexible and adaptable, with opportunities to work from home and manage your time effectively. **Compensation, Perks, and Benefits** As a remote Customer Support Representative at blithequark, you can expect to enjoy a competitive compensation package, including: * Competitive salary and benefits, with opportunities to earn bonuses and rewards for exceptional performance * Flexible scheduling and work arrangements, with opportunities to work from home and manage your time effectively * Ongoing training and development, with opportunities to learn new skills and expand your knowledge of tax software and financial services * Collaborative and supportive work environment, with opportunities to learn from and contribute to the growth and development of our team **Conclusion** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to join our team as an Experienced Customer Support Representative. With a flexible schedule, work from home opportunities, and a range of benefits and perks, this is an exciting opportunity to join a leading provider of innovative tax software solutions and make a meaningful impact in the lives of our customers. Apply now to join our team and take the first step towards a rewarding and challenging career in customer support. Apply for this job