**Experienced Customer Support Representative – Resolution Coordinator at blithequark**

Are you a motivated and customer-driven individual looking to kickstart your career in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills? If so, we invite you to join blithequark as a Resolution Coordinator in our Contact Center Operations team! **About blithequark** blithequark is a leading retail corporation dedicated to providing top-tier customer service to our clients, stores, and partners through various channels, including telephone, chat, and email. Our Contact Center is a high-volume environment that handles over 10 million contacts annually, and we're seeking talented individuals who can thrive in this fast-paced setting. **Our Culture** At blithequark, we're committed to the growth and development of our employees. We're a highly engaged team that values exceeding customer expectations, building relationships, career progression, and providing individual and team recognition. Our goal is to create a work environment that's both challenging and rewarding, where our employees can grow and succeed. **Job Summary** As a Resolution Coordinator, you'll be responsible for handling a high volume of incoming calls, visits, and messages from clients, stores, and partners. You'll utilize various systems and tools to respond to inquiries and resolve issues in a timely and professional manner. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Handle a high volume of incoming calls, visits, and messages from clients, stores, and partners * Utilize various systems and tools to respond to inquiries and resolve issues in a timely and professional manner * Provide expert-level customer service in a conversational manner, using all available resources to ensure customer satisfaction * Meet or exceed performance metrics and quality standards * Collaborate with team members to achieve shared goals and objectives * Participate in ongoing training and development programs to enhance skills and knowledge **Essential Qualifications** * Bachelor's degree from an accredited institution * High school diploma or equivalent required * Proficiency in Microsoft Office programs (Outlook, Word) * Ability to type at least 25 WPM * Previous customer support experience * Excellent communication and interpersonal skills **Preferred Qualifications** * Experience working in a contact center or customer-facing role * Knowledge of CRM software and other customer service tools * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Certification in customer service or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong customer service skills, with a focus on exceeding customer expectations * Ability to work collaboratively as part of a team * Strong time management and organizational skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to the growth and development of our employees. We offer a range of training and development programs to help you enhance your skills and knowledge, including: * Ongoing training and development programs * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Competitive compensation and benefits package **Work Environment and Company Culture** Our Contact Center is a dynamic and fast-paced environment that's perfect for motivated and customer-focused individuals. We're a highly engaged team that values exceeding customer expectations, building relationships, career progression, and providing individual and team recognition. Our goal is to create a work environment that's both challenging and rewarding, where our employees can grow and succeed. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * $25/hour salary * Ongoing training and development programs * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Competitive benefits package, including medical, dental, and vision insurance **How to Apply** If you're a motivated and customer-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job