**Experienced Customer Support Representative – TurboTax Customer Service – Remote Opportunity**

At arenaflex, we're on a mission to revolutionize the way people interact with technology and provide exceptional customer experiences. As a Customer Support Representative on our team, you'll play a vital role in helping TurboTax customers navigate their software, resolve issues, and achieve their financial goals. If you're passionate about delivering top-notch support, tech-savvy, and enjoy working in a dynamic environment, we'd love to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in the digital age. Our team of experts is dedicated to creating exceptional customer experiences, and we're always looking for talented individuals who share our passion for excellence. As a remote contractor with arenaflex, you'll enjoy the flexibility to create your own schedule, work from the comfort of your own home, and be part of a supportive community that values collaboration and growth. **Key Responsibilities** As a Customer Support Representative, you'll be responsible for: * Providing exceptional customer support via phone, video chat, and traditional chat channels * Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary * Communicating with customers in a friendly, professional tone, and resolving issues efficiently * Collaborating with internal teams to ensure seamless customer experiences * Staying up-to-date with product knowledge and industry trends to provide informed support **Why Join arenaflex?** * **Flexibility**: Create your own schedule and work from the comfort of your own home * **Autonomy**: Enjoy the freedom to manage your own time and prioritize your tasks * **Growth Opportunities**: Expand your skillset and broaden your horizons while providing exceptional customer service * **Supportive Environment**: Our team is dedicated to helping you succeed and thrive in your role * **Competitive Earnings**: Earn up to $19 per hour, plus incentives, and enjoy a guaranteed minimum of 45 minutes for each hour worked **Earnings Potential** * Earn up to $19 per hour, plus incentives * Peak rates apply January - April, with opportunities to earn more during peak periods * Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times **Schedule** * This seasonal contract starts in January and runs through April 15th, 2024 * Flexible schedule opportunities – you create your own schedule! * Schedule available hours between 7 am and 11 pm CST, Monday – Sunday * Weekday and weekend options available **Skills and Qualifications** * Sincere desire to assist the customer * Tech-savvy and avid computer user * Ability to multi-task and navigate multiple systems * Communicate with a friendly tone and professional demeanor * Quiet, uninterrupted space * Organized desk area * Professional appearance (if on camera) **Technology Requirements** * Personal computer (no tablet) * Broadband internet connection, recommended at least 10 MBPS * Wired internet connection (no wi-fi or mobile internet) * Windows 10 or Windows 11 operating system * Valid antivirus software installed, running and up to date * USB headset with microphone * Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility * A webcam will be loaned to each contractor to be used for the duration of the contract **Important Information** * We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington * Contractors must also successfully pass a criminal background check * The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. **How to Apply** If you're passionate about delivering exceptional customer support and enjoy working in a dynamic environment, we'd love to hear from you! Apply now to join our team as a Customer Support Representative and take the first step towards a rewarding career with arenaflex. Apply Job! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [email protected] Apply for this job