**Experienced Customer Support Representative – TurboTax Seasonal Contract – Remote Opportunity**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join the blithequark team as an independent contractor, providing top-notch customer support to Intuit TurboTax customers from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative solutions for the modern workforce. With a focus on flexibility, autonomy, and growth, we empower talented individuals to succeed in a rapidly changing world. Our mission is to revolutionize the way people work, and we're looking for like-minded professionals to join our team. **The Opportunity** As a Customer Support Representative on our blithequark team, you'll play a critical role in delivering exceptional customer experiences for Intuit TurboTax customers. You'll work closely with our clients to resolve issues, answer questions, and provide guidance on software navigation, prior returns, and amendments. With the flexibility to create your own schedule, you'll have the freedom to work when it's most convenient for you. **Key Responsibilities** * Provide exceptional customer support via phone, video chat, and traditional chat channels * Assist customers with software navigation, prior returns, and amendments * Escalate calls when necessary to ensure timely resolution * Work collaboratively with our clients to resolve issues and improve customer satisfaction * Meet or exceed key performance metrics to ensure a positive customer experience **Why Join the blithequark Team?** * **Flexibility**: Create your own schedule and work from the comfort of your own home * **Autonomy**: Take ownership of your work and make decisions that impact the customer experience * **Growth Opportunities**: Expand your skillset and broaden your horizons while working with a leading provider of innovative solutions * **Supportive Environment**: Our team is dedicated to helping you succeed, so you can focus on delivering exceptional customer experiences **Earnings Potential** * Earn up to $19 per hour, with extra incentives available as tax day approaches * Contractors who meet or exceed key metrics earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times * Guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes **Schedule** * Seasonal contract starts in January and runs through April 15th, 2025 * Flexible schedule opportunities – create your own schedule! * Schedule available hours between 7 am and 11 pm CST, Monday – Sunday * Weekday and weekend options available **Skills and Qualifications** * Sincere desire to assist the customer * Tech-savvy and avid computer user * Ability to multi-task and navigate multiple systems * Communicate with a friendly tone and professional demeanor * Quiet, uninterrupted space * Organized desk area * Professional appearance (if on camera) **Technology Requirements** * Personal computer (no tablet) * Broadband internet connection, recommended at least 10 MBPS * Wired internet connection (no wi-fi or mobile internet) * Windows 10 or Windows 11 operating system * Valid antivirus software installed, running and up to date * USB headset with microphone * Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility * A webcam will be loaned to each contractor to be used for the duration of the contract **Important Information** * We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington * Contractors must successfully pass a criminal background check * The relationship between you and blithequark is a contractual relationship, and you will remain an independent contractor for the duration of this program assignment **How to Apply** If you're a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! We look forward to welcoming you to the blithequark team! Apply for this job