**Experienced Customer Support Resolution Coordinator – Contact Center Operations at blithequark**

Are you a motivated and customer-driven individual looking to kick-start your career in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer experiences and resolving complex issues with ease? If so, we invite you to join blithequark's esteemed team as an Experienced Customer Support Resolution Coordinator in our Contact Center Operations. **About blithequark** blithequark is a leading retail corporation that has been revolutionizing the way people shop and interact with their favorite brands. With a strong commitment to customer satisfaction and employee development, we strive to create a work environment that is both challenging and rewarding. Our Contact Center Operations team is at the forefront of this mission, handling over 10 million contacts annually and providing top-tier support to our clients, stores, and partners. **Why Join blithequark?** At blithequark, we believe in investing in our employees and providing them with the tools and resources they need to succeed. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that is both fun and fulfilling. As a member of our Contact Center Operations team, you'll have the opportunity to: * Work in a high-volume, fast-paced environment that challenges you to grow and develop your skills * Collaborate with a talented team of professionals who share your passion for customer service * Participate in ongoing training and development programs to enhance your skills and knowledge * Enjoy a competitive salary and benefits package that rewards your hard work and dedication * Contribute to a company that is committed to making a positive impact in the lives of our customers and employees **Key Responsibilities:** As a Customer Support Resolution Coordinator, you will be responsible for: * Handling a high volume of incoming calls, visits, and messages from clients, stores, and partners * Utilizing various systems and tools to respond to customer inquiries and resolve issues efficiently * Providing expert-level support to customers, using a conversational approach and leveraging all available resources to ensure customer satisfaction * Collaborating with internal teams to resolve complex issues and escalate concerns as needed * Maintaining accurate records and reporting metrics to track performance and identify areas for improvement **Essential Qualifications:** * Bachelor's degree in a related field (e.g., business, communications, customer service) * High school diploma or equivalent required; GED acceptable * Proficiency in Microsoft Office programs (Outlook, Word) * Ability to type at least 25 WPM * Previous customer service experience, preferably in a call center or contact center environment **Preferred Qualifications:** * Experience working in a fast-paced, high-volume environment * Familiarity with CRM software and other customer service tools * Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders * Ability to work flexible hours, including evenings and weekends **Skills and Competencies:** To succeed in this role, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to resolve complex issues efficiently * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports * Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer experiences **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Support Resolution Coordinator, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A supportive and collaborative work environment that encourages innovation and creativity * A competitive salary and benefits package that rewards your hard work and dedication **Work Environment and Company Culture:** Our Contact Center Operations team is a dynamic and fast-paced environment that is both challenging and rewarding. We're committed to creating a work environment that is: * Collaborative and supportive, with a focus on teamwork and open communication * Innovative and forward-thinking, with a focus on delivering exceptional customer experiences * Fun and engaging, with regular team-building activities and social events * Committed to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees **Compensation, Perks, and Benefits:** As a Customer Support Resolution Coordinator at blithequark, you'll enjoy a competitive salary and benefits package that includes: * A starting salary of $25/hour, with opportunities for advancement and salary increases * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Paid time off, including vacation, sick leave, and holidays * Opportunities for professional development and career growth **How to Apply:** If you're a motivated and customer-driven individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job