**Experienced Customer Support Specialist – Delivering Exceptional Service Across Multiple Lines of Business**

At blithequark, we're dedicated to providing an exceptional customer experience that sets us apart from the rest. As a Customer Support Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch service and support to our customers, members, and stores. If you're passionate about delivering exceptional service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions and services that cater to the diverse needs of our customers. With a strong commitment to excellence, we strive to create a positive impact on our customers' lives and the communities we serve. Our team is comprised of talented individuals who share a passion for delivering exceptional service and making a difference. **Job Summary** As a Customer Support Specialist at blithequark, you'll be responsible for providing service and support across multiple lines of business, handling inquiries from customers, members, and stores via phone, email, or chat. You'll work closely with our team to resolve issues, provide accurate information, and improve the overall customer experience. With a focus on delivering exceptional service, you'll be an integral part of our efforts to exceed customer expectations and drive business growth. **Key Responsibilities** • Promptly resolve inquiries from stores/members/customers via phone, email, or chat. • Provide accurate, valid, and complete information to stores/members/customers by effectively utilizing the proper methods/tools. • Listen to stores/members/customers concerns and complaints with the goal of identifying the causes of the problem. • May be required to work in one or multiple queues and/or skill sets. • Always provide appropriate solutions and alternatives within the time limits and follow-up to ensure resolution. • For institutional and bookseller store events: work with publisher to check price, availability, and terms. Responsible for placing orders with publishers by phone, email, or portal depending on publisher. • Handle outbound calls/emails to various vendors for product/order inquiries. • Complete all follow-up work related to customer orders and open incidents. • Handle special assignments as needed. • Work with Distribution Center personnel to arrange shipping for institutional orders as well as troubleshooting issues for all lines of business. • Participate actively in department meetings, providing vital feedback to improve development of various new programs. • Support additional duties as necessary in high volume or promotional periods. • Complete work according to standards as determined by department head, manager, and/or supervisor. • Escalate issues appropriately using good judgement in terms of what is out of the ordinary. • Adhere to work schedule as set by the needs of the contact center. **Knowledge & Experience** • 2-3 years of customer service experience. • Excellent written and verbal communication skills. • Ability to manage multiple projects simultaneously with attention to detail. • Technologically astute. • Excellent Microsoft Office Suite skills required. • Ability to analyze customer situations and provide solutions. • Troubleshooting, reporting, and logical thinking skills. • Organizational and teamwork skills required. • Ability to organize, plan, and prioritize workload and follow up. • Communicate effectively, collaboratively, and comfortably with all. **Expected Behaviors** • Cooperative in supporting new policies, plans, and procedures. • A good company representative. • Assertive without being overly aggressive, an empathetic listener. • Ability to enforce company policies without creating negative reactions. • Ability to communicate with credibility and confidence. • Open to feedback and can reflect on this insight to develop and grow. • Curious and continues to develop deep knowledge about books and the industry. • Prioritize customer experience above all else. • Support results and understand financial factors. • Enjoy working with people and value them. • Well-organized and manages time efficiently. • Adapts well to and thrives in a dynamic and changing work environment. • Shift gears quickly, prioritize, and multi-task. • Use good judgment and make good decisions. • Exhibit focus and thoughtfulness. • Remain calm and in control when situations escalate. **Work Environment & Culture** As a hybrid employee, you'll spend 3 days a week in our Clifton, New Jersey office, surrounded by a talented team of professionals who share your passion for delivering exceptional service. Our office is a dynamic and inclusive environment that fosters collaboration, creativity, and growth. We offer a range of benefits and perks that support your well-being, including: * Competitive hourly rate starting at $18.00, depending on experience, seniority, geographic location, and other factors permitted by law. * Full-time benefits, including sick pay, employee discount, vacation, personal days, and company holidays. * 401(k) plan with company match. * Health benefits, disability, and life insurance. * Transit benefits and tuition reimbursement. **Equal Employment Opportunity Statement** blithequark is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive work environment that values and respects all individuals. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth, and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. **How to Apply** If you're passionate about delivering exceptional service and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job