Experienced Customer Support Specialist for Accounts Payable Automation – Delivering Exceptional Service in a Fast-Paced FinTech Environment

Welcome to blithequark blithequark is a pioneering AI-powered Accounts Payable (AP) automation solution that seamlessly integrates with over 70 enterprise resource planning (ERP) systems, including Oracle Netsuite, Sage Intacct, SAP, Microsoft Dynamics, and many more. As a leader in AP automation for 18 consecutive quarters, blithequark offers a comprehensive solution that centralizes communication, documentation, payments, corporate cards, and more, providing customers with full visibility into all company spend. With a strong presence in downtown Mountain View, Nashville, and Austin, blithequark boasts an excellent culture and a vibrant work environment that has earned several Comparably awards, including Best Company Outlook, Best Company Work-Life Balance, Best Company Compensation, Best Company Happiness, and Best Company Perks & Benefits. About the Position We are seeking curious and energetic individuals with a background in Accounts Payable to join our team as a Customer Support Specialist. If you are looking to apply your AP skills in a new and exciting setting, then this role could be the perfect fit for you. As a Customer Support Specialist at blithequark, you will have the opportunity to work with our cutting-edge AP automation platform, assisting current customers with all aspects of support and troubleshooting. This includes simple integration to accounting systems such as Netsuite, Intacct, and Quickbooks, so experience with at least one of these systems is highly desirable. Key Responsibilities Provide exceptional customer support to current customers, responding to inquiries and resolving issues in a timely and professional manner Assist customers with the integration of blithequark's AP automation platform with their existing accounting systems Troubleshoot technical issues and provide solutions to customers, escalating complex issues to senior support specialists as needed Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences Develop and maintain a deep understanding of blithequark's AP automation platform and its applications, staying up-to-date with new features and updates Contribute to the development of knowledge base articles, user guides, and other support materials to enhance customer self-service capabilities Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: 2+ years of experience in Accounts Payable or a related field, with a strong understanding of AP processes and procedures Experience with at least one accounting system, such as Netsuite, Intacct, or Quickbooks Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide creative solutions Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing deadlines Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a customer-facing role, with a strong focus on delivering exceptional customer service Knowledge of AI-powered automation solutions and their applications in AP Familiarity with cloud-based software and SaaS platforms Experience working in a hybrid or remote work environment, with the ability to self-motivate and manage time effectively Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Technical skills: Proficiency in accounting systems, such as Netsuite, Intacct, or Quickbooks, as well as experience with cloud-based software and SaaS platforms Communication skills: Excellent verbal and written communication skills, with the ability to build strong relationships with customers and internal stakeholders Problem-solving skills: Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and provide creative solutions Time management skills: Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment Adaptability: Ability to adapt to new technologies, processes, and procedures, with a strong willingness to learn and grow Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have access to a range of career growth opportunities and learning benefits, including: Clear expectations for promotional paths, with opportunities for advancement within the company Comprehensive training and onboarding program, with ongoing support and development opportunities Access to industry-leading technologies and tools, with opportunities to develop new skills and expertise Collaborative and dynamic work environment, with a strong focus on teamwork and knowledge-sharing Work Environment and Company Culture At blithequark, we pride ourselves on our excellent culture and vibrant work environment. As a team member, you can expect: A hybrid work environment, with 2 days in office and flexible remote work arrangements A collaborative and dynamic workspace, with a strong focus on teamwork and knowledge-sharing A range of perks and benefits, including competitive compensation, comprehensive health insurance, and generous paid time off A commitment to diversity, equity, and inclusion, with a strong focus on creating a welcoming and inclusive work environment Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits to our team members, including: Competitive salary and bonus structure, with opportunities for growth and advancement Comprehensive health insurance, with medical, dental, and vision coverage Generous paid time off, with vacation days, sick leave, and holidays 401(k) matching program, with opportunities to save for retirement Access to industry-leading technologies and tools, with opportunities to develop new skills and expertise Conclusion If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, then we want to hear from you. As a Customer Support Specialist at blithequark, you will have the opportunity to work with a cutting-edge AP automation platform, develop new skills and expertise, and contribute to the growth and success of our company. With a range of career growth opportunities, learning benefits, and perks, this is an exciting and rewarding role that is not to be missed. Apply now to join our team and take the first step towards an exciting and fulfilling career in FinTech! Apply for this job