Experienced Customer Support Specialist for Accounts Payable Automation – FinTech Industry Expertise Required

Welcome to arenaflex: Revolutionizing Accounts Payable Automation arenaflex is an AI-powered Accounts Payable (AP) automation solution that seamlessly integrates with over 70 enterprise resource planning (ERP) systems, including Oracle Netsuite, Sage Intacct, SAP, Microsoft Dynamics, and many more. As a leader in AP automation, arenaflex provides a comprehensive solution that centralizes communication, documentation, payments, corporate cards, and more, offering customers full visibility into all company spend. With a strong presence in downtown Mountain View, Nashville, and Austin, arenaflex boasts an excellent culture and vibrant locations that foster growth, innovation, and collaboration. About the Position: Customer Support Specialist We are seeking curious and energetic individuals with a background in Accounts Payable, eager to apply their expertise in a new and exciting setting. As a Customer Support Specialist at arenaflex, you will have the opportunity to work with our cutting-edge Accounts Payable Automation Platform, assisting current customers with all aspects of support and troubleshooting. This role is ideal for those looking to leverage their AP skills within the world of technology and be part of a fast-paced, results-oriented environment. Key Responsibilities: Provide exceptional customer support to arenaflex's clients, ensuring timely and effective resolution of issues related to our AP automation platform Assist customers with integration to accounting systems such as Netsuite, Intacct, and Quickbooks, leveraging your experience with at least one of these systems Troubleshoot and resolve technical issues, collaborating with internal teams as needed to ensure seamless customer experiences Develop and maintain a deep understanding of arenaflex's AP automation platform, staying up-to-date with new features, updates, and industry trends Foster strong relationships with customers, providing personalized support and guidance to ensure their success with our platform Essential Qualifications: To succeed as a Customer Support Specialist at arenaflex, you should possess: A background in Accounts Payable, with experience in AP automation and/or ERP systems Excellent communication and interpersonal skills, with the ability to effectively collaborate with customers and internal teams Strong problem-solving and analytical skills, with a keen eye for detail and a passion for resolving complex issues Experience with at least one accounting system (Netsuite, Intacct, Quickbooks, etc.) A strong desire to learn and grow within the FinTech industry, with a willingness to adapt to new technologies and processes Preferred Qualifications: While not required, the following qualifications are highly desirable: Experience working in a customer-facing role, with a proven track record of delivering exceptional customer support Familiarity with AI-powered automation solutions and/or FinTech industry trends Knowledge of programming languages (e.g., Python, JavaScript) and/or experience with API integrations Certifications in AP, accounting, or a related field (e.g., CPA, AP certification) Skills and Competencies: To excel in this role, you should possess: Technical skills: Proficiency in accounting systems, AP automation platforms, and/or ERP systems Communication skills: Excellent written and verbal communication, with the ability to effectively collaborate with customers and internal teams Problem-solving skills: Strong analytical and problem-solving skills, with a keen eye for detail and a passion for resolving complex issues Adaptability: A willingness to learn and adapt to new technologies, processes, and industry trends Customer-centricity: A strong focus on delivering exceptional customer support and ensuring customer success Career Growth Opportunities and Learning Benefits: At arenaflex, we are committed to the growth and development of our team members. As a Customer Support Specialist, you can expect: Clear promotional paths: Opportunities for advancement within the company, with a focus on internal promotions and career growth Professional development: Access to training, workshops, and conferences to enhance your skills and knowledge in AP automation and the FinTech industry Mentorship: Guidance and support from experienced professionals in the field, with a focus on helping you achieve your career goals Work Environment and Company Culture: arenaflex boasts an excellent culture and vibrant locations, with a strong emphasis on collaboration, innovation, and fun. As a team member, you can expect: Hybrid work environment: A mix of in-office and remote work, with 2 days in our downtown Nashville, TN location Dynamic team: A fast-paced, results-oriented environment with a focus on teamwork and collaboration Recognition and rewards: Opportunities for recognition and rewards, with a focus on celebrating individual and team achievements Compensation, Perks, and Benefits: arenaflex offers a competitive compensation package, with a range of perks and benefits, including: Competitive salary: A salary that reflects your experience and qualifications Comprehensive benefits: Access to health, dental, and vision insurance, as well as retirement savings plans and other benefits Flexible work arrangements: A hybrid work environment that allows for flexibility and work-life balance Professional development opportunities: Access to training, workshops, and conferences to enhance your skills and knowledge Conclusion: If you are a motivated and enthusiastic individual with a background in Accounts Payable, looking to apply your skills in a new and exciting setting, we encourage you to join our team at arenaflex. As a Customer Support Specialist, you will have the opportunity to work with our cutting-edge AP automation platform, collaborate with a dynamic team, and contribute to the growth and success of our company. Apply now to take the first step in your journey with arenaflex! Apply for this job