Experienced Customer Support Specialist for Ecommerce and Mobile Marketing Platforms – Delivering Exceptional Product Support and Technical Troubleshooting

Introduction to blithequark blithequark is a pioneering AI-powered mobile marketing platform that is revolutionizing the way brands engage with their consumers. By leveraging real-time data and advanced AI, blithequark enables marketers to craft personalized journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. With a strong focus on customer success, blithequark partners with marketers to provide strategic guidance and optimize SMS and email campaigns. As a trusted partner to leading global brands, blithequark ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. About the Role We are seeking a highly motivated and experienced Customer Support Specialist to join our team at blithequark. As the first-responder for our entire customer base, you will play a critical role in troubleshooting and resolving technical issues, reducing friction in platform use, and delivering outstanding product support. This role requires a unique combination of high-level professional communication skills, technical expertise, and the ability to analyze, troubleshoot, and resolve complex technical issues. You will interface directly with our customers on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Key Responsibilities Respond to blithequark customer needs via email and live chat, owning that interaction from inception to resolution Troubleshoot technical platform issues and provide fast and accurate resolutions Advise customers on best-practices with the blithequark platform and its use cases Assist customers with urgent needs and help usher them to the best solutions across our platform and the business Act as first line of defense for triaging and debugging platform health issues Exceed customer expectations on response quality, timeliness of responses, and overall customer experience Continuously train to become an expert on the blithequark platform, mobile marketing, and the ecommerce industry Help translate customer feedback into specific product requirements Essential Qualifications 1+ years of experience in customer support or a customer-facing technical role Bachelor’s degree or equivalent experience Strong written and verbal communication skills; comfortable interfacing with customers daily over email and live chat Technical curiosity with ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus Based in eastern time zone, with availability for occasional on-call and rotating holiday coverage Extremely detail-oriented, organized, and adaptable in fast-paced, evolving environments Collaborative with ability to work effectively across product, engineering, sales, and marketing teams Comfortable quickly learning and mastering new tools and processes Growth mindset with a strong interest in startups, software, and entrepreneurism Preferred Qualifications Familiarity with SaaS or ecommerce platforms Prior experience with mobile marketing or AI-powered platforms Knowledge of customer support software and ticketing systems Experience with data analysis and reporting tools Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Support Specialist, you will have access to training and resources to help you develop your technical skills and knowledge of the ecommerce and mobile marketing industries. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. With a strong focus on innovation and customer success, blithequark is an exciting and dynamic place to build your career. Work Environment and Company Culture blithequark is a fast-paced and dynamic company that values innovation, collaboration, and customer success. Our team is passionate about delivering exceptional customer experiences and is committed to providing a supportive and inclusive work environment. We believe in empowering our employees to take ownership of their work and to make decisions that drive results. With a strong focus on diversity, equity, and inclusion, blithequark is an exciting and rewarding place to work. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary range of $50,000 - $61,000 annually, plus equity and benefits. Our perks and benefits include health and wellness programs, flexible work arrangements, and opportunities for professional development. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. Conclusion If you are a motivated and experienced customer support professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. With a strong focus on innovation, customer success, and employee growth and development, blithequark is an exciting and dynamic place to build your career. Don’t miss out on this opportunity to join our team and help shape the future of mobile marketing and ecommerce. Apply for this job