**Experienced Customer Support Specialist for Voice and Chat Account - arenaflex**

At arenaflex, we're a rapidly growing marketing agency and e-commerce company that's passionate about delivering exceptional customer experiences. Our team is dedicated to helping businesses thrive in the ever-changing digital landscape, and we're now seeking a talented Customer Support Specialist for voice and chat account to join our dynamic team. **About arenaflex** arenaflex is a forward-thinking company that's committed to innovation and excellence. Our mission is to empower businesses to succeed in the digital age by providing cutting-edge marketing solutions and e-commerce expertise. With a strong focus on customer satisfaction, we're constantly looking for ways to improve our services and exceed our clients' expectations. **Responsibilities** As a Customer Support Specialist for voice and chat account at arenaflex, you'll play a vital role in delivering exceptional customer experiences. Your primary responsibilities will include: * Responding to inquiries and complaints from customers via voice calls and/or chat, providing prompt, courteous, and professional service to all clients * Troubleshooting technical issues and escalating complex problems to the appropriate department * Maintaining accurate records of all client interactions and transactions * Collaborating with the customer support team to ensure timely and efficient issue resolution * Identifying opportunities to improve the customer experience and communicating these to the team **Key Responsibilities:** * Respond to customer inquiries and complaints via voice calls and/or chat * Provide exceptional customer service, ensuring prompt, courteous, and professional interactions * Troubleshoot technical issues and escalate complex problems to the appropriate department * Maintain accurate records of client interactions and transactions * Collaborate with the customer support team to ensure timely and efficient issue resolution * Identify opportunities to improve the customer experience and communicate these to the team **Requirements** To succeed in this role, you'll need to possess the following qualifications and skills: * **Native Speaker level proficiency in Filipino and English**: You'll need to be fluent in both languages to effectively communicate with our clients. * **Bachelor's degree in a related field (e.g. business, marketing, communication)**: A degree in a related field will provide a solid foundation for your customer support role. * **2+ years of experience in a customer support role**: You'll need to have prior experience in a customer support role to understand the challenges and opportunities in this field. * **Excellent communication skills, both written and verbal**: You'll need to be able to communicate effectively with clients via voice calls and/or chat. * **Ability to work under pressure in a fast-paced environment**: You'll need to be able to handle multiple customer interactions simultaneously and work efficiently in a fast-paced environment. * **Strong problem-solving skills and attention to detail**: You'll need to be able to troubleshoot technical issues and maintain accurate records of client interactions and transactions. * **Experience using customer support software (e.g. Gorgias, etc.)**: Familiarity with customer support software will be beneficial in this role. **Benefits** As a valued member of our team, you'll enjoy the following benefits: * **Independent Contractor Agreement**: You'll have the flexibility to work as an independent contractor, allowing you to manage your own schedule and workload. * **Quarterly Performance Bonus**: You'll have the opportunity to earn a quarterly performance bonus based on your performance and contributions to the team. * **Monthly Performance Bonus**: You'll also have the chance to earn a monthly performance bonus for meeting and exceeding your targets. * **Health Insurance Reimbursement**: We'll reimburse you for your health insurance premiums, ensuring you have access to quality healthcare. * **WFH Upgrade Allowance**: You'll receive a WFH upgrade allowance to help you set up a comfortable and productive home workspace. * **15 Days Paid Time-Off**: You'll have 15 days of paid time-off to relax, recharge, and pursue your interests. * **6 Company-Wide Holidays**: You'll enjoy six company-wide holidays, allowing you to celebrate special occasions with your colleagues. * **6 Country Holidays**: You'll also have six country holidays, giving you time to observe and celebrate local traditions. * **100% Fully Remote**: You'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. **Work Environment and Company Culture** At arenaflex, we value a positive and inclusive work environment. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction. We're a dynamic team that's passionate about delivering exceptional results and making a meaningful impact in the digital landscape. **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional experiences, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience. **Apply Now** Ready to join our dynamic team and make a difference in the lives of our clients? Click the link below to apply for the Customer Support Specialist for voice and chat account role at arenaflex. Apply Job! Apply for this job