**Experienced Customer Support Specialist for Voice and Chat Account – Deliver Exceptional Client Experience at arenaflex**

At arenaflex, we're a rapidly growing marketing agency and e-commerce company that's passionate about revolutionizing the way businesses connect with their customers. As a Customer Support Specialist for voice and chat account, you'll play a vital role in shaping the arenaflex experience by providing top-notch support to our clients. If you're a customer-centric individual with a knack for problem-solving and a passion for delivering exceptional service, we'd love to hear from you. **About arenaflex** arenaflex is a dynamic and innovative company that's committed to empowering businesses to thrive in the ever-changing digital landscape. Our team is comprised of talented professionals who share a common goal: to provide unparalleled support and solutions to our clients. As a Customer Support Specialist, you'll be part of a collaborative and fast-paced environment that's dedicated to excellence. **Responsibilities** As a Customer Support Specialist for voice and chat account, your primary responsibilities will include: * Responding to inquiries and complaints from customers via voice calls and/or chat in a prompt, courteous, and professional manner * Troubleshooting technical issues and escalating complex problems to the appropriate department to ensure timely and efficient issue resolution * Maintaining accurate records of all client interactions and transactions to ensure seamless communication and issue tracking * Collaborating with the customer support team to identify opportunities to improve the customer experience and communicate these to the team * Providing exceptional service to all clients, ensuring that their needs are met and exceeded * Identifying and resolving customer complaints in a timely and professional manner * Staying up-to-date with arenaflex's products and services to provide accurate and informative responses to customer inquiries * Participating in ongoing training and development to enhance your skills and knowledge in customer support **Requirements** To be successful in this role, you'll need to possess the following qualifications: * **Native Speaker level proficiency in Filipino and English**: As a Customer Support Specialist, you'll be communicating with clients in both Filipino and English, so it's essential that you have a native speaker level proficiency in both languages. * **Bachelor's degree in a related field (e.g. business, marketing, communication)**: A degree in a related field will provide you with a solid foundation in customer support and communication principles. * **2+ years of experience in a customer support role**: We're looking for experienced customer support professionals who can hit the ground running and provide exceptional service to our clients. * **Excellent communication skills, both written and verbal**: As a Customer Support Specialist, you'll be communicating with clients via voice calls and/or chat, so it's essential that you have excellent communication skills in both written and verbal formats. * **Ability to work under pressure in a fast-paced environment**: arenaflex is a dynamic and fast-paced company, so you'll need to be able to work effectively under pressure and manage multiple tasks and priorities. * **Strong problem-solving skills and attention to detail**: As a Customer Support Specialist, you'll be troubleshooting technical issues and resolving customer complaints, so it's essential that you have strong problem-solving skills and attention to detail. * **Experience using customer support software (e.g. Gorgias, etc.)**: Familiarity with customer support software will be beneficial in this role, as you'll be using it to manage customer interactions and resolve issues. **Benefits** As an arenaflex team member, you'll enjoy a range of benefits, including: * **Independent Contractor Agreement**: As an independent contractor, you'll have the flexibility to work on your own schedule and manage your own workload. * **Quarterly Performance Bonus**: We reward our team members for their hard work and dedication with a quarterly performance bonus. * **Monthly Performance Bonus**: In addition to our quarterly performance bonus, we also offer a monthly performance bonus to recognize your outstanding contributions. * **Health Insurance Reimbursement**: We offer health insurance reimbursement to help you manage your healthcare expenses. * **WFH Upgrade Allowance**: As a remote worker, you'll have the flexibility to work from home and enjoy a WFH upgrade allowance to help you set up your home office. * **15 Days Paid Time-Off**: You'll have 15 days of paid time-off to relax and recharge. * **6 Company-Wide Holidays**: We observe 6 company-wide holidays to give you time to celebrate with your loved ones. * **6 Country Holidays**: We also observe 6 country holidays to recognize the cultural and national celebrations of our team members. * **100% Fully Remote**: As a remote worker, you'll have the flexibility to work from anywhere and enjoy a 100% fully remote work arrangement. * **9 AM - 5 PM CST**: Our work hours are flexible, but we operate on a 9 AM - 5 PM CST schedule to ensure seamless communication and collaboration. **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer support and creating a positive experience for our clients. If you're a customer-centric individual who shares our values and is passionate about delivering exceptional service, we'd love to hear from you. Join our dynamic team and enjoy a range of benefits, including a flexible work arrangement, competitive compensation, and opportunities for career growth and development. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application through our website. We can't wait to hear from you and learn more about your qualifications and experience. [Apply Now]( Apply for this job