**Experienced Customer Support Specialist – Home Improvement Financing Solutions**

At arenaflex, we're revolutionizing the home improvement financing industry by providing a seamless point-of-sale financing solution for American small business contractors. Our mission is to empower these entrepreneurs to close more jobs and grow their businesses, making it easier for homeowners to turn expensive projects into affordable monthly payments. As a key member of our growing team, you'll play a vital role in delivering exceptional customer experiences and helping our customers succeed. **Job Summary:** We're seeking an experienced Customer Support Specialist to join our dynamic team at arenaflex. As a Customer Support Specialist, you'll be responsible for providing top-notch assistance to our customers, contractors, and team members through various communication channels. You'll become an expert in our financing products, leverage support tools and best practices, and contribute to creating a knowledge base for our growing team. If you're a reliable, organized, and people-oriented individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. **Key Responsibilities:** * Provide friendly and effective assistance through incoming phone calls, live chats, and emails to assist customers (and their customers) with their queries and concerns. * Become an arenaflex Financing product expert and help both customers and team members succeed by providing accurate information, resolving issues, and escalating complex problems when necessary. * Leverage support tools and best practices, while creating and documenting best practices of your own to ensure a seamless customer experience and knowledge sharing across the team. * Occasionally assist homeowners or follow up with customers' questions to ensure their satisfaction and loyalty. * Collaborate with cross-functional teams to resolve customer complaints, improve processes, and implement new solutions. **Requirements:** * At least one full year of Support experience with references, demonstrating your ability to deliver exceptional customer experiences and handle complex issues. * One of the words that you and those who know you best use to describe you is... "Reliable" or "Consistent." You are disciplined and process-driven, with a strong attention to detail and a commitment to delivering high-quality results. * Excellent people and communication skills, both written and verbal. People love talking to you, and it's easy and enjoyable for you to make a connection with others. * Highly organized with strong attention to detail, able to prioritize tasks, and manage multiple projects simultaneously. * Able to function in a fast-growing, low-structure early-stage startup environment, adapting to changing priorities and requirements. * Effective and efficient problem-solver with strong critical-thinking skills, able to analyze complex issues and develop creative solutions. **Ideal Candidate (Big "Pluses"):** * You are a seasoned Support / Client Success / Account Management professional with a proven track record of delivering exceptional customer experiences and driving business growth. * You speak Spanish, allowing you to communicate effectively with our Spanish-speaking customers and contractors. * You have at least 1-2 years of sales experience, enabling you to understand the needs of our customers and contractors and provide tailored solutions. * You have early-stage startup experience, having worked in a fast-paced, dynamic environment where no two days are the same. **Who this is NOT for:** * You're looking for a "job." You want to punch the clock, do the bare minimum, and chill. We're looking for teammates who are passionate about delivering exceptional customer experiences and contributing to our growth and success. * You're looking for a temporary opportunity. We're building something special together, and we're looking for teammates who will be with us for the long term. **What We Offer:** * Competitive compensation and benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunity to work with a dynamic and growing company, making a real impact on the home improvement financing industry. * Collaborative and supportive work environment, with a team of passionate and dedicated professionals. * Professional development and growth opportunities, including training, mentorship, and career advancement. * Flexible work arrangements, including remote work options and a flexible schedule. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications. **Join our team at arenaflex and be part of something special. Apply now and take the first step towards a rewarding and challenging career in customer support!** Why arenaflex? At arenaflex, we're passionate about delivering exceptional customer experiences and making a real impact on the home improvement financing industry. Our mission is to empower American small business contractors to close more jobs and grow their businesses, making it easier for homeowners to turn expensive projects into affordable monthly payments. We're a dynamic and growing company, with a team of passionate and dedicated professionals who are committed to excellence and innovation. Our Culture: We're a collaborative and supportive work environment, with a team of professionals who are passionate about delivering exceptional customer experiences. We're committed to innovation, excellence, and growth, and we're always looking for new ways to improve our products and services. Our culture is built on the following values: * Customer Focus: We're passionate about delivering exceptional customer experiences and making a real impact on the home improvement financing industry. * Collaboration: We work together as a team to achieve our goals and deliver exceptional results. * Innovation: We're always looking for new ways to improve our products and services, and we're committed to staying ahead of the curve. * Excellence: We're committed to delivering high-quality results and exceeding our customers' expectations. * Growth: We're a dynamic and growing company, with a team of professionals who are passionate about learning and growing. Our Benefits: We offer a competitive compensation and benefits package, including: * Health, Dental, and Vision Insurance: We offer comprehensive health, dental, and vision insurance to our employees and their families. * 401(k) Matching: We offer a 401(k) matching program to help our employees save for their future. * Paid Time Off: We offer paid time off for our employees, including vacation, sick leave, and holidays. * Flexible Work Arrangements: We offer flexible work arrangements, including remote work options and a flexible schedule. * Professional Development and Growth Opportunities: We offer training, mentorship, and career advancement opportunities to help our employees grow and develop their skills. How to Apply: If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and learn more about your qualifications. Join our team at arenaflex and be part of something special. Apply now and take the first step towards a rewarding and challenging career in customer support! Apply for this job