Experienced Customer Support Specialist – Linux and Managed Services Provider Expertise Required for 3rd Shift Remote Work Opportunity

Introduction to arenaflex arenaflex is a leading innovator in the technology sector, dedicated to providing exceptional customer experiences through cutting-edge solutions and unparalleled support. As a remote-first company, we believe in fostering a culture of flexibility, collaboration, and continuous learning. Our team is comprised of talented individuals from diverse backgrounds, united by a passion for delivering top-notch service and driving success. We are now seeking an experienced Customer Support Specialist to join our ranks, bringing with them a unique blend of technical expertise and customer-centric approach. Job Overview In this critical role, you will be responsible for providing technical support to our valued customers via phone, ticketing system, or messenger, ensuring timely resolutions and fostering long-term relationships. As a key member of our support team, you will leverage your advanced Linux and AWS server management skills to troubleshoot complex issues, develop preventative measures, and maintain effective communication with internal and external stakeholders. This is a 100% remote opportunity, offering the flexibility to work from the comfort of your own home, with a requirement to work one weekend day and be available for 24/7 support. Key Responsibilities Provide technical support for customers via phone, ticket system, or messenger, ensuring prompt and effective resolutions Utilize critical thinking skills to identify and resolve technical problems, escalating complex issues as needed Maintain effective communication with internal and external channels, including customers, team members, and stakeholders Develop short-term resolutions and preventative measures for long-term issues, continuously improving our support processes Monitor server alerts for performance issues and address them promptly, ensuring minimal downtime and optimal system performance Contribute to the creation of internal documentation and customer-facing knowledge base, sharing expertise and best practices Assist in onboarding, training, and mentoring new team members, fostering a culture of knowledge sharing and collaboration Stay up-to-date with relevant technologies, including Linux, AWS, and emerging trends, applying this knowledge to drive innovation and improvement Essential Qualifications 1+ years of experience in customer service/technical support via phone or ticketing system, with a proven track record of delivering exceptional customer experiences Experience as a System Administrator or End User of a Linux Operating System, including Ubuntu, CentOS, and CloudLinux, with a strong understanding of DNS, networking, IP routing, and database management (MySQL) Managed Services Provider (MSP) experience, with a deep understanding of the complexities and challenges of supporting multi-user environments Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.), with a strong grasp of cloud computing principles and best practices General understanding of networking fundamentals, including TCP/IP, DNS, routing, and email protocols Demonstrated ability to work independently, think critically, and make informed decisions in a fast-paced environment Excellent communication, availability, and interpersonal skills, with the ability to multitask, adapt to changes quickly, and prioritize work effectively Preferred Qualifications Experience with troubleshooting in multi-user environments, with a strong understanding of the complexities and challenges of supporting diverse customer bases Strong troubleshooting skills in a fast-paced environment, with the ability to remain calm and composed under pressure Openness to working in a 24/7 support environment, with a willingness to work one weekend day and be available for occasional overtime Availability to work from home, with a reliable internet connection and a dedicated workspace that meets our remote work requirements Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our team members, providing opportunities for continuous learning, professional development, and career advancement. As a Customer Support Specialist, you will have access to a range of training programs, workshops, and conferences, designed to enhance your technical skills, knowledge, and expertise. Our supportive and collaborative environment encourages innovation, creativity, and experimentation, empowering you to take ownership of your work and drive meaningful outcomes. Work Environment and Company Culture arenaflex is proud of its inclusive, dynamic, and remote-first culture, which values flexibility, autonomy, and work-life balance. Our team is built on the principles of trust, respect, and open communication, fostering a sense of community and belonging among our members. We believe in recognizing and rewarding outstanding performance, providing a range of benefits, perks, and incentives to support your well-being and success. As a remote worker, you will be part of a global community, connected through virtual channels, social events, and team-building activities. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range that reflects your experience, skills, and qualifications. Our benefits package includes a range of perks, such as health insurance, retirement plans, and paid time off, designed to support your physical, emotional, and financial well-being. We also provide opportunities for professional development, education assistance, and career advancement, empowering you to achieve your goals and aspirations. Conclusion If you are a motivated, customer-focused, and technically skilled individual, passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at arenaflex, you will be part of a dynamic, remote-first team, dedicated to driving success, innovation, and growth. Join us on our mission to provide unparalleled customer experiences, and take the first step towards an rewarding and challenging career with a leading technology company. Apply now to become a valued member of our team and embark on a journey of professional growth, learning, and success. Apply for this job