**Experienced Customer Support Specialist – Lithuanian & Russian Language Support for arenaflex Clients**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a global business outsourcing company, we offer a wide range of services to help our clients handle their customer service, finances, and other business processes. We're now seeking a highly motivated and customer-centric individual to join our team as a Customer Support Specialist, supporting arenaflex's clients in Lithuania and Russia. **About arenaflex** arenaflex is a leading global business outsourcing company that's dedicated to providing innovative solutions to our clients. With a strong presence in various industries, we're committed to delivering exceptional customer experiences that drive business growth and success. Our team is passionate about solving complex problems, and we're always looking for talented individuals who share our vision and values. **Job Summary** As a Customer Support Specialist in our arenaflex team, you'll be responsible for providing technical and non-technical assistance to our clients' customers in Lithuania and Russia. You'll be the first point of contact for our clients' customers, and your primary goal will be to resolve their inquiries efficiently and effectively. If you're fluent in Lithuanian (C1) and have a good command of Russian and English (B2), and you're passionate about delivering exceptional customer experiences, we'd love to hear from you! **Key Responsibilities** * Answer incoming calls, emails, and chats in Lithuanian and Russian * Provide technical and non-technical assistance to arenaflex's clients' customers * Come up with efficient and satisfying solutions to customers' inquiries * Treat customers with respect, following arenaflex's company policies and procedures * Collaborate with our team to resolve complex customer issues * Continuously improve our processes and procedures to ensure exceptional customer experiences **Essential Qualifications** * Fluency in Lithuanian (C1) and a good command of Russian and English (B2) * Previous experience in customer service, preferably in a call center environment * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Basic computer skills and familiarity with customer service software **Preferred Qualifications** * Experience in a similar role supporting international clients * Knowledge of arenaflex's products and services * Certification in customer service or a related field * Familiarity with CRM software and other customer service tools **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with colleagues * Strong attention to detail and organizational skills * Ability to adapt to changing priorities and deadlines * Familiarity with arenaflex's products and services **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have opportunities to: * Develop your skills and knowledge in customer service and technical support * Collaborate with our team to resolve complex customer issues * Participate in training and development programs to improve your performance * Take on new challenges and responsibilities as you grow in your role * Enjoy a supportive and inclusive work environment that values diversity and inclusion **Work Environment and Company Culture** arenaflex is a global business outsourcing company that's committed to providing a supportive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision and values. As a Customer Support Specialist, you'll be part of a dynamic and collaborative team that's dedicated to making a difference in our clients' businesses. **Compensation, Perks, and Benefits** As a Customer Support Specialist at arenaflex, you'll enjoy a competitive compensation package that includes: * A full-time job with various shifts from Monday to Friday, between 09:00-19:00 * An hourly rate of €8.03 to €8.56 (during trial period and after) * Performance-based bonuses * A supportive team with fantastic colleagues and managers * Real opportunities to grow in your career and develop your skills and knowledge **How to Apply** If you're passionate about delivering exceptional customer experiences and you're looking for a challenging and rewarding role, we'd love to hear from you! To apply, please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to reviewing your application and discussing this opportunity further with you! **Start Date:** As soon as possible during September, 2024 **Location:** Work from home in Lithuania **Employment Type:** Permanent, with 3-month trial period **Working Hours:** Monday to Friday, various shifts between 09-19 (8.5 hours/shift) **Equal Employment Opportunities** arenaflex is an equal employment opportunity employer that's committed to providing a work environment free from discrimination and harassment. We're proud to be united as one team, one company, globally, and we're committed to equal employment opportunities for all candidates. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Apply for this job